Direct Purchase Analyst

On behalf of our client in the Utility Sector, PROCOM is looking for a Direct Purchase Analyst.

Direct Purchase Analyst – Job Description

Assist our Direct Purchase CSRs (Customer Support Representatives) with the following :

Customer account analysis

Investigate anomalies, meter and billing issues; redirect issues to the appropriate department where required

Preparation for DP contract renewals

Run Checkpoint reports and help with validations

Reconcile SAP and DP reports

Answer common questions from our marketers

Assemble information requested by our marketers

Act as a liaison between our team and the Billing team within Customer Care Operations, including tracking responses

Assist with CSR renewals, spreadsheets, compliance items, credit exposure, the population of the spreadsheets

Direct Purchase Analyst – Mandatory Skills

Business, Finance or Math degree or Business or Finance College diploma & 2 years + of relevant work experience

Strong computer skills (MS Office Suite) and familiarity with database concepts, query tools and general business applications

Ability to perform multiple work assignments at varying stages of completion with a high degree of accuracy while working to tight time constraints and changing priorities

A broad understanding of or ability to quickly learn the direct purchase and distribution contracting business in order to apply strong analytical, investigative and reporting skills to resolve issues within the confines of the regulated business environment

Excellent interpersonal skills, including the ability to influence others and negotiate

Strong professionalism, communication, collaboration, time management, and organizational skills and the ability to work with minimal supervision and drive results on your own

Direct Purchase Analyst - Nice to Have Skills

Understanding of Direct Purchase contract administration, customer billing and / or financial systems

Working knowledge of ConTrax, Enerline, SAP CIS, WEBi, Adobe Acrobat, Excel, Word

Understanding of Large Volume Contract language and rates

Demonstrated front line customer service / contact experience

Experience in the natural gas and / or utilities market

Direct Purchase Analyst - Assignment Start Date

ASAP – 12 months to start

Direct Purchase Analyst - Assignment Location

Chatham, ON – Work Hybrid