Promotions coordinator Jobs in Toronto, ON

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are looking for a vibrant and outgoing Promotions Ambassador to join our Tourism & Promotions team. As a key public-facing representative of ROM, you will play a vital role in building awareness and driving attendance by sharing the Museum’s stories and experiences with diverse audiences across the Greater Toronto Area and beyond. This role is ideal for someone who thrives on interaction, excels at public engagement and storytelling, while bringing energy and enthusiasm to every conversation.

A background in the arts, culture, or education sector—especially with experience in museums, festivals, or performance—can be a strong asset in connecting with our audiences and enriching the storytelling experience.

HOW YOU WILL MAKE AN IMPACT

• Serve as a dynamic and engaging representative of ROM, sparking curiosity and conversation about our exhibitions, programs, and collections with diverse audiences.
• Use your storytelling skills to deliver memorable, high-impact experiences—both onsite at the Museum and offsite at festivals, community events, and activations.
• Lead guided experiences such as 1-hour scripted private tours and scavenger hunts that entertain, inform, and connect visitors of all ages to art, culture, and nature.
• Bring a creative, expressive approach to audience engagement—whether you're introducing visitors to a rare object or animating a pop-up booth with enthusiasm and flair.
• Set up and take down promotional displays and activity stations, ensuring each activation reflects ROM’s high standards of presentation and visitor experience.
• Support administrative tasks and contribute to the success of promotional campaigns through data collection, visitor feedback, and collaboration with the broader Marketing team.

WHAT YOU BRING

WHAT WE OFFER

SALARY & TERMS OF EMPLOYMENT

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

The above-listed process may change or vary based on the nature and scope of the position.

WHY PEOPLE CHOOSE ROM

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

APPLY NOW

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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