Talent.com

Process improvement specialist Jobs in Markham on

Last updated: 6 days ago
Administration Specialist

Administration Specialist

Parsons CorporationMarkham,ON,CA
CAD26.75–CAD31.03 hourly
Full-time
Show moreLast updated: 30+ days ago
Director / Practice Leader - Heavy Industrial Process & Energy

Director / Practice Leader - Heavy Industrial Process & Energy

StantecMarkham, ON
Full-time
Show moreLast updated: 6 days ago
Logistics Specialist

Logistics Specialist

Stoakley-Stewart ConsultantsMarkham, ON
CAD28.85 hourly
Full-time
Show moreLast updated: 30+ days ago
marketing specialist

marketing specialist

CY CAPITAL INC.Markham, ON, CA
CAD32.5–CAD35.5 hourly
Permanent
Show moreLast updated: 24 days ago
Graduate Process Engineer

Graduate Process Engineer

WorleyMarkham, ON, CAN
CAD100000–CAD130000 yearly
Full-time
Show moreLast updated: 30+ days ago
Senior Manager or Director, Operations Improvement Consulting

Senior Manager or Director, Operations Improvement Consulting

BDOMarkham
CAD49 hourly
Full-time
Show moreLast updated: 30+ days ago
Senior Process Mechanical Engineer

Senior Process Mechanical Engineer

GHDMarkham, ON, Canada
CAD45000–CAD80000 yearly
Show moreLast updated: 30+ days ago
Claims Specialist

Claims Specialist

Sécurité Nationale Compagnie d'AssuranceMarkham, Ontario
Full-time
Show moreLast updated: 30+ days ago
Mortgage Specialist

Mortgage Specialist

BMOMarkham, ON
CAD60000–CAD125000 yearly
Part-time
Show moreLast updated: 30+ days ago
marketing specialist

marketing specialist

PlayerbaseMarkham, ON, CA
CAD32.5 hourly
Permanent
Show moreLast updated: 24 days ago
Billing Specialist

Billing Specialist

Underwriting SolutionsMarkham, Ontario, Canada
full-time
Show moreLast updated: 20 days ago
Process Set-Up Attendant

Process Set-Up Attendant

CB CanadaMarkham, Ontario, Canada
CAD17.68 hourly
Show moreLast updated: 30+ days ago
BIM Specialist

BIM Specialist

AECOMMarkham, Ontario, Canada
full-time
Show moreLast updated: 24 days ago
Process Operator (Midnights)

Process Operator (Midnights)

ESTÉE LAUDER CompaniesMarkham, Ontario, Canada
FULL_TIME
Show moreLast updated: 30+ days ago
Health and Safety Specialist

Health and Safety Specialist

Bayshore HealthCareMarkham, ON
CAD40.81–CAD51.01 hourly
Show moreLast updated: 30+ days ago
HR Specialist - Now Hiring!

HR Specialist - Now Hiring!

AstellasMarkham, ON, Canada
Show moreLast updated: 23 days ago
Patient Experience Specialist (10319)

Patient Experience Specialist (10319)

Oak Valley HealthMarkham, ON
CAD42.33–CAD60.59 hourly
Full-Time/Regular
Show moreLast updated: 30+ days ago
PC Specialist

PC Specialist

LenovoMarkham, Ontario, Canada
CAD40 hourly
Full-time
Show moreLast updated: 30+ days ago
Implementation Manager | Process Improvement | Hospitality | Customer Experience

Implementation Manager | Process Improvement | Hospitality | Customer Experience

Randstad CanadaMarkham, Ontario, CA
Permanent
Quick Apply
Show moreLast updated: 24 days ago
Global Projects Delivery Lead

Global Projects Delivery Lead

Astellas Pharma Inc.Markham, ON
CAD85.69 hourly
Show moreLast updated: 30+ days ago
Administration Specialist

Administration Specialist

Parsons CorporationMarkham,ON,CA
30+ days ago
Salary
CAD26.75–CAD31.03 hourly
Job type
  • Full-time
Job description

Description

KEY RESPONSIBILITIES :

Reporting to the Audit and Administration Manager, you will be accountable for :

  • Handling Program inquiries via telephone calls, emails, web-tickets, and chat interactions from the public and Inspections Centre representatives.
  • Acting as the first point of contact for assistancewith;

Reviewing online applications,

Tracking open change requests,

Updating Company profile information,

Policy / program information,

Escalating cases for review,

Other general inquiries.

  • Fostering relationships with Inspections Centre representatives.
  • Handling sensitive and complex issues in a timely and accurate manner.
  • Demonstrate ability to qualify an issue, troubleshoot and if needed transfer to the appropriate support team for resolution.
  • Interact and liaise with internal and external departments to review and resolve customer concerns.
  • Proactively manage key performance indicators and achieve department target response time for calls, chats, emails, and web-tickets.
  • Achieve Quality Assurance targets.
  • Maintain service levels and adhere to departmental statistics.
  • Work with minimal supervision within departmental defined procedures.
  • Work independently and as part of a team, with changing time constraints.
  • Proactively call out to customers when needed for service-related matters.
  • Participate in special projects and perform other duties as required.
  • QUALIFICATIONS :

  • Minimum 2 (two) years of customer service experience, preferably in the Call Centre and / or automotive industry is preferred.
  • Pleasant telephone manner; excellent written and verbal communication skills
  • Strong PC skills, knowledge of (MS Office Suite e.g., Word, Excel, PowerPoint etc.)
  • Strong problem solving, decision making and negotiating skills.
  • Ability to handle challenging situations by exhibiting composure and empathy.
  • Post-secondary education preferred
  • Ability to multitask, quickly adapt to latest information and procedures.
  • Hybrid work environment with a minimum 2 days a week in office (subject to change as per business needs)
  • Minimum Clearance Required to Start :

    Not Applicable / NoneThis position is part of our Critical Infrastructure team.For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!