Who are we?

Nice to meet you, we’re Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world’s biggest brands.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realize ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.

What you'll do :

As an Print Production / Account Manager, you will work with your assigned client base on multiple pieces of activity to develop strategy, taking responsibility for seamless campaign delivery. You will be responsible for the day-to-day aspects of the client relationship, supporting with growth initiatives and continuous improvement.

Please note, prior knowledge and experience of print production / POSM is required for this role.

• Support on assigned projects with day to day client interaction and briefings whilst taking the time to understand your client’s business and key challenges
• Maintain regular client contact with key clients to build awareness of delivery and account status
• Proactively manage client expectations by providing regular activity updates, advice and recommendations to enhance delivery and campaign performance
• Participate in client meetings contributing to the evolution of the client’s marketing strategy and requirements
• Provide input into potential opportunities via interactions with Business Director regarding growth areas across Indicia Worldwide services lines, bringing in the relevant SME to support
• Identify and share any potentially new client stakeholders that could link to growth.
• Support line manager in discussions with clients about their brief requirements and add your thoughts, insights and knowledge to help define their brief
• Support in briefing the production team and get their support on accurate and thorough spec completion and follow the required ways of working
• Support in the development of monthly review of financials and projects delivered highlighting key achievements, challenges and progress against reciprocal KPI’s
• Understand why savings are up / down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness
• Support the management of the client, team and supplier conversations on assigned projects to find mutually beneficial outcomes, be it in terms of improved timings, savings opportunities, value engineering, quality, creativity, design, brand presence, etc

What you'll bring :

The softer skills that we believe, will help you thrive in this role :

Role Requirements :

This role is based on a hybrid basis from the client office in Montreal.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.