Role Description

MBC is a trusted, responsive, security-first partner that delivers Delightful IT! IT isn’t only our business, it’s our passion, and keeping our customers delighted is part of every call we take, ticket we solve, and network we deploy. It’s called Delightful IT and we guarantee it.

We are looking for an Analyst for our growing NSOC (Network & Security Operations Center) team, to provide a delightful experience to customers by helping them keep their digital environments secure as well as fully operational. The primary objective of this role is to respond in a timely manner to security related incidents and alerts as well as infrastructure related incidents and changes, as part of the day-to-day operations of the NSOC Team. The NSOC team processes tickets that are escalated from other service desk teams or created automatically by our RMM (Remote Management & Monitoring) system. These tickets include, but are not limited to, potential and confirmed compromises, vulnerability management, and NOC alerts.

The candidate must possess excellent communication skills both verbally and written.

This role is based out of our Richmond Hill office.

Reports To : NSOC Team Lead

Responsibilities

• Handle tickets escalated by other service desk teams or created automatically.
• Communicate with clients and ensure their needs are taken care of.
• Document your work in a timely manner.
• Assist other service desk team members with security related questions and best practices.
• Help expand the company’s knowledgebase.
• Participate in NSOC on-call rotation.

Skills and Experience