Has worked as a Transition Lead / Manager for medium to large Managed Services type of transitions.
Been involved in creating and presenting the Transition Plan and Knowledge Transfer approaches to the client as part of the deal process
Has hands-on knowledge of typical Transition Tools and Accelerators, and has used them during solution and execution
Has strong project management, and communication skills. Strong PM background
Roles & Responsibilities
Develop and own transition communication plan to ensure consistent understanding of transition progress
Anticipating internal and / or external business challenges and resistance to change
Ensure products and services are delivered within the Transition within schedule, scope and budget and meet the required level of quality
Identifies potential areas of concern including compliance, quality control, and vulnerabilities and risk
Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
Assesses and ensures team uses process to improve productivity / cost productivity
Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction
Champions teamwork and knowledge sharing
Defines and ensures appropriate resources to form delivery team for new service contracts
Must have ability to work with a team with proven people management skills & experience in managing multiple full scale