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Renewal Sales Specialist
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CGS (Computer Generated Solutions)Saint John, NB, Canada- Full-time
- Permanent
Renewal Sales Specialist – Full time – Permanent Position
Computer Generated Solutions – Saint John, NB
Local Office Based.
Corporate Profile :
We provide custom learning solutions, channel partner enablement services and applications development. Since 1984, CGS has been delivering expert, cross-industry solutions across multiple platforms. To learn more about us, visit
Job Role :
As the Renewal Sales Specialist for the North American Renewals Team, you will lead a dynamic team of Renewals Managers dedicated to driving software agreement renewals and fostering strong customer relationships. This position requires a strategic leader who can align team efforts with organizational goals, optimize renewal rates, and deliver impactful results. You will play a pivotal role in designing and executing strategies to enhance customer retention and renewals performance while providing actionable insights to senior leadership.
Responsibilities :
- Lead, coach, and support a high-performing team of Renewals Managers to achieve and exceed renewal and retention targets.
- Develop and implement data-driven renewal strategies that drive customer retention, boost renewal rates, and strengthen customer satisfaction.
- Conduct regular reviews of team performance and renewal processes, identifying and implementing improvements to maximize efficiency and outcomes.
- Collaborate with cross-functional teams, including Sales, Marketing, Product, and Customer Success, to integrate renewal initiatives into broader business strategies.
- Analyze renewal metrics (e.g., renewal rates, churn rates, and customer feedback) to identify trends, assess risks, and develop actionable insights for performance improvement.
- Provide executive-level reporting on renewal performance, presenting clear, data-driven insights and strategic recommendations to senior leadership.
Qualifications :
Preferred Skills and Experience :