Passenger service agent Jobs in Yellowknife, NT

About Burgundy Diamond Mines

Burgundy Diamond Mines is a premier, independent, company focused on the mining and production of diamonds. Burgundy’s strategic approach involves building a balanced portfolio of diamond projects located in favourable jurisdictions, including the globally ranked Canadian mining asset Ekati. Burgundy’s mine to market business model ensures total chain of custody and provides traceability along every step of the process, safeguarding the ethical production of the diamonds from mine to point of sale. Founded in Perth, Western Australia, Burgundy is led by a world-class management team and Board, combining global expertise with a commitment to sustainable and responsible diamond operations.

Position Overview

Reporting to the Superintendent, Site Services and cross shifting on a 2x2 rotation at the Mine site, the incumbent will work in collaboration with the Travel Coordinator in the execution of the travel program for the Ekati operation, including Passenger movement, processing travel requests, liaising with our carriers and other service providers, connecting in communication with site admins and department leaders, coverage at the Aerodrome, effective communication and weather observation functions and other administrative duties etc. This successful candidate will be a forwarding thinking individual with the ability to develop medium term strategies, has good emotional intelligence skills and the ability to address concerned travelers and manage stress during times of uncertainty.

Job Duties/Responsibilities

• Utilize the Ekati Travel and Accommodation System (ETAS) to process, manage and modify passenger flight schedules and travel requests and movement;
• Manage traveler profiles and support the coordination and optimization aircraft schedules and monitor aircraft utilization;
• Prepare and distribute accurate and timely passenger manifests, itineraries, and flight schedule changes for employees, contractors, and visitors commuting to the Ekati Diamond Mine;
• Provide coverage at the Unicom Aerodrome station;
• Liaise with Contracts Department, Human Resources, Physicians Assistants, and Security Investigations Team to ensure that everyone travelling to the mine has met the Ekati Travel Matrix requirements before being allowed access to the Mine Site;
• Assist in the coordination of the response to unexpected weather delays or aircraft servicing issues;
• Help to develop and execute optimal recovery plans for those instances of unexpected weather delays or aircraft servicing issues;
• Using SAP, process invoices from carriers when required and provide feedback to finance as to spend activity and accruals when required;
• General office administrative functions for the Department, as required;
• Process Invoices and prepare Monthly budgeted accruals;
• Mentorship of employees and trainees;
• Always protect the safety and well-being of yourself and your co-workers. Follow all Company specific safety protocols and Occupational Health & Safety policies and procedures.

Education/Experience

• High School Diploma or GED equivalent;
• Post-secondary Certificate or Diploma from recognized College or Technical school;
• Minimum of two (2) years progressive experience in aviation operations or travel industry required;
• Minimum of three (3) to four (4) years administrative experience;
• UNICOM or CARS experience;
• Knowledge and understanding of Transport Canada’s CARS/NAV Canada regulations;
• General knowledge of Environment Canada Aviation Weather & ability to read and interpret weather reporting and forecasts;
• Working knowledge of SAP and Microsoft Office, with strong computer literacy and a willingness to learn new computer skills.

What we offer

At Burgundy Diamond Mines, we believe people are our most important asset. This is why we are fully committed to the health, safety and well-being of our employees. We believe in establishing strong lasting and respectful relationships with the people and communities with whom we work.

We are dedicated to developing our workforce and to creating an environment where people can learn, grow and take on new responsibilities. We build capacity within our workforce by offering leadership training, apprenticeship positions and adult education initiatives.

Burgundy Diamond Mines offers a competitive salary, performance bonus and total compensation package, including company paid extended health, dental and vision care, an Employee Family Assistance Program (EFAP), employer matched pension, generous paid vacation and personal days, as well as a Dependent Scholarship Program and employee discounts. On site we provide accommodations and meals, a fully equipped gym and recreation facilities.

Additional Information

The Company provides travel to and from the Ekati mine site out of Calgary, Yellowknife, and other northern fly points.

Preference will be given to qualified applicants from Arctic’s Impact Benefit Agreement (IBA) Groups. Members should clearly identify their IBA status on the online job application and resume to receive priority consideration.

Visit www.burgundydiamonds.com to apply and to learn more about our operations.

Closing Date: This position will remain open until a suitable candidate is found.