Parts advisor Jobs in Thorold, ON

Here’s what you’ll deliver :

• Establish and maintain good relationships with customers and to exceed their expectations.
• Maintain proper parts inventory levels.
• Prepare an annual operating budget, goals and objectives for the Parts Department and monitor the department's performance.
• Hire and train employees for the parts departments.
• Work with assistant managers and supervisors to improve profitability and efficiency.
• Knowledge of automotive systems.
• Ensure that adequate staff is available to handle the expected customer demand.
• Handle all customer complaints on a timely basis.
• Create and maintain a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
• Work directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
• Create dealership parts and pricing policies for approval by the General Manager.
• Ensure that parts inventory is maintained and organized.
• Ensure that all parts are delivered and received to both customers and other dealers.
• Ability to establish and control inventory systems.
• Knowledge of and ability to interpret inventory reports.
• Knowledge of parts pricing procedures.
• Knowledge of new models, based on technical service bulletins and surveys.
• Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.
• Grow revenue and profitability.
• Report performance goals and achievements on a regular basis.
• Review the previous month’s sales / profit to determine where improvements can be made.
• Coordinate with the Service Manager and the Body Shop Manager to ensure the availability of parts.
• Maintain the profitability of the Parts Department while controlling expenses and maintaining customer satisfaction.
• Establish and enforce product-knowledge standards.
• Actively support, encourage, and motivate sales personnel daily to maintain high morale.
• Uphold all rules and procedures (., support enforcement, including disciplinary action as necessary).
• Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
• Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed :

What’s in it for you?

Job Type : Full Time - Permanent

Compensation : $100,000.00 - $130,000.00 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested.