Operations supervisor Jobs in Quebec City, QC

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Sr Operations Supervisor – Quebec City, DHL Express

This role will provide “hands‑on” proactive management of the employees engaged in the daily pick‑up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on‑time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required. They act as a proactive member of the Sales resource team in the provision of customer service solutions and lead the Supervisor team.

Responsibilities

• Recruit, orient, train, schedule, manage and recommend discipline for all operations staff.
• Establish and implement productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensure timely and accurate handling of outgoing freight daily, in accordance with established standards and procedures.
• Manage the exports team and courier debrief, and remote couriers.
• Complete accurate and timely reports for management (staff schedules, attendance records, recruitment / payroll documentation, dangerous goods incidents, health and safety, load quality, arrival / departure, etc.).
• Ensure successful implementation and continued application of scanning technology.
• Apply appropriate leadership / management style with open communication to motivate staff.
• Maintain sufficient staff resources, materials and supplies on hand at all times.
• Ensure the warehouse is organized and set up for the next shift.
• Maintain equipment in safe, efficient operating conditions at all times.
• Establish and maintain a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigate employee complaints and grievances, prepare written replies and liaise with the Manager and Employee Relations & Service Centre Manager for final responses.
• Establish and maintain a proactive security program to safeguard the company’s physical assets.
• Implement and follow up on customer service solutions as determined by the Sales resource team.
• Identify, track and adjust operations to meet service standards by auditing & measuring productivity and results.
• Reroute / guide operations as necessary to meet changes and emergencies.
• Update operations and sales management on issues as required.
• Address customer complaints and escalated items in a professional, expedient manner.
• Perform other assignments (e.g., assist Service Centre Manager) as required.
• Ensure internal and external customer satisfaction.
• Ensure all materials on hand, on road and exported are scanned.
• Ensure all inbound freight ready for delivery is put on road and serviced per Global SOP and productivity requirements.
• Achieve 100% courier debrief daily with full compliance on execution of daily operational processes.
• Achieve 100% shuttle departures daily.
• Ensure pick‑up and delivery standards are met.
• Identify and address root causes of service failures (not just treat symptoms).
• Keep staff overtime / costs within approved budget.
• Ensure compliance with Transport of Dangerous Goods and WHMIS.

Qualifications

All applicants are required to pass interviews, a criminal background check for all countries lived in for the past five years, and other background checks in order to qualify for the position.

Thank you for your application. Those selected for an interview will be contacted.

We are an equal‑opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

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