Operations associate Jobs in Ottawa, ON

Overview

Job Skills / Requirements

Shift: Monday to Friday 9:00AM – 5:30PM

Salary: $90,000-$115,000/annual salary

Reports To: Director of Operations

Paladin Security: Making the World a Safer and Friendlier Place!

The Associate Director, Operations is responsible for our Eastern branches (Ottawa & Kingston) strategic leadership, operational performance, and overall management of a portfolio of security programs, clients, and operational teams. This role ensures exceptional service delivery, employee engagement, compliance, financial performance, and client satisfaction while supporting business growth and organizational objectives. The Associate Director serves as a key liaison between clients, frontline leadership, and executive management.

Key Responsibilities:

• Provide leadership, guidance, and mentorship to managers and operational teams, fostering a culture of accountability, engagement, and continuous improvement.
• Build and maintain strong client relationships, ensuring exceptional service delivery and long-term partnership success.
• Develop and execute strategic plans that align with organizational objectives, operational priorities, and client needs.
• Oversee day-to-day operations across multiple programs and portfolios, ensuring consistent service quality, operational excellence, and compliance with company standards.
• Manage budgets, financial performance, forecasting, and resource allocation to support business objectives and profitability.
• Identify and implement process improvements and best practices to enhance efficiency, service delivery, and operational effectiveness.
• Support business development initiatives, including client retention, growth opportunities, proposals, presentations, and market expansion.
• Monitor operational performance through key metrics, reporting, and data analysis, driving accountability and continuous improvement.
• Ensure compliance with all applicable legislation, regulatory requirements, company policies, and client expectations.
• Collaborate with internal and external stakeholders to strengthen partnerships, resolve challenges, and support organizational growth and success.

Requirements:

• Bilingualism (English/French) is considered a strong asset. Candidates who can communicate effectively in both languages will be given preference
• Bachelor's degree in Criminology, Law & Security Administration, Leadership, or a related field. An equivalent combination of education and experience will be considered.
• Strong knowledge of applicable legislation, regulatory requirements, workplace health and safety standards, privacy regulations, and industry best practices.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Minimum of 5 years of experience in a senior leadership role overseeing operations, client service delivery, security, healthcare, facilities management, hospitality, or related service industries.
• Strong business acumen with experience managing budgets, financial performance, and operational metrics.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office Suite and business management software.
• Professional designation such as CPP, CHPA, or equivalent is considered an asset, or willingness to obtain relevant industry certifications.
• Active participation in professional associations and industry networking groups is considered an asset.
• Ability to travel as required and support operations across multiple locations.

Why choose Paladin?

• Industry-leading culture focused on people and service excellence.
• Opportunities for growth and internal promotion.
• Collaborative and supportive leadership environment.
• Professional development and certification support.
• Great Place To Work Certified™ 2026

This job description is not intended to be all-inclusive. Additional duties may be assigned to meet the ongoing needs of the organization.

Education Requirements (All)

College/University Education
Post-secondary Education in Security or Police Foundations, or relevant work experience within the security industry

Certification Requirements (All)

Valid G Licence