Operations associate • ottawa on
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Job Description
Our client in the healthcare field is hiring a Clinic Operations Lead to help drive smooth day-to-day functioning of a busy family medicine environment. This is a great permanent opportunity for a hands-on leader who understands the fast-moving nature of family practice, thrives in administrative coordination, and can coach and guide a front-desk team while keeping the clinic running efficiently. Location & ScheduleOn-site role based in Ottawa
37.5 hours per week, Monday to Friday
Coordinate and oversee the daily activities of front-desk staff, ensuring appropriate coverage and patient flow throughout the day
Lead staff onboarding and actively coach new and current team members to ensure consistency and efficiency across roles
Provide occasional support in patient-facing administrative tasks during peak hours or staff shortages, maintaining a strong grasp of day-to-day clinic operations
Use EMR software (Telus PS Suite) and internal systems to ensure accurate patient recordkeeping, appointment scheduling, and billing support
Maintain an updated and proactive staff schedule, reporting hours for payroll in collaboration with the clinic’s finance contact
Organize supply ordering and expense tracking for both administrative and medical inventory
Participate in ongoing operational improvements to enhance clinic workflow, communication, and team coordination
Support compliance with privacy and health & safety protocols
Assist physicians with operational updates and team management matters as required
Help plan and lead internal team meetings or staff communications to ensure alignment and clarity across roles
At least 5 years of administrative experience in a clinical setting, with direct experience in a family medicine environment required
Proven ability to lead and support a small administrative team in a busy, patient-focused setting
Highly organized and capable of managing multiple priorities while maintaining attention to detail
Skilled communicator with a collaborative mindset and a proactive, problem-solving approach
Comfortable working with EMR systems; experience with Telus PS Suite is considered an asset
Education in healthcare administration, office management, or a related field is an asset but not mandatory
