Operating engineer Jobs in Greater Sudbury, ON
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Operating engineer • greater sudbury on
- Promoted
Customer Success Specialist
SkyXoft Technologies, Inc.ON, Canada- Promoted
Proposals Specialist
PCL ConstructionON, Canada- Promoted
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United Parcel Service Of AmericaON, Canada- Promoted
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SOL ENGINEERING SERVICES, LLCON, Canada- Promoted
Service and Sales Representative - Remote - Scarborough, ON
SKW OrganizationGolden Horseshoe, ON, Canada
PSW / CareGiver
Stay at Home Nursing CareNiagara, ON, CA- Promoted
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Customer Service - Work from Home
Spade RecruitingLively, Ontario
Media Sales Specialist
Best Version MediaSudbury, Ontario- Promoted
Route Service Representative
Cintas CanadaGreater Sudbury, Sudbury District, CanadaCustomer Success Specialist
SkyXoft Technologies, Inc.ON, Canada- Part-time
We are looking for a proactive and customer-oriented Customer Success Specialist to join our dynamic team.
In this role, you will be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.
Your responsibilities will include managing the implementation process, including conducting data import requests, being the go-to contact for customer inquiries, configuring software elements, and coordinating with other teams for complex integrations or customizations. You will advocate for customer needs, respond to feedback, and actively engage with customers to promote successful outcomes.
If you are passionate about customer success and adept at managing multiple projects, we would love to have you on board.
About us
Expiration Reminder is the leading web-based platform for managing document expiration dates. Our software gives organizations the ability to track, manage and send automatic email and text notifications when documents are about to expire, maintain compliance with regulations and keep vendors and customers compliant with company policies. Hundreds of organizations around the world rely on Expiration Reminder to track expiration dates. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, schools, and more. With a powerful suite of features that includes compliance rules, roadmaps, policy acknowledgement, document scanning, and more, we help companies stay compliant.
Responsibilities
- Meeting with clients following the sale of software to collect data and other information required to customize software systems.
- Creating a project plan for each client, detailing the tasks that need to be completed for the implementation.
- Communicating with clients throughout the software customization process to obtain feedback and approval.
- Customizing software based on clients’ individual needs and specifications.
- Training clients on how to use purchased software and assisting with webinars.
- Creating a specialized document for each client, detailing all customizations made.
- Importing data for clients and customizing the software.
- Advocating for customer needs by capturing and sharing feedback.
- Proactively contacting customers based on account health.
- Responding to NPS survey feedback and addressing concerns.
- Develop Training Programs : Creating comprehensive training materials and programs for onboarding new clients. This may include e-learning modules and certification programs.
- Video Editing : Creating and editing training videos for the Academy.
- Logging tickets with the development team and escalating appropriately based on the impact of the issue.
- Becoming an Expiration Reminder power user—before you can support others, you must know the product yourself.
Required Qualifications
Location
Compensation and Benefits
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