Build and maintain strong, long-lasting client relationships
Host effective webinars and generate new customer facing content showcasing WellnessLiving’s unique value to prospective clients
Promote effective WellnessLiving solutions towards reaching clients’ goals by understanding clients’ organizational structure and business models
Manage a cadence for customer engagement
Conduct ongoing client meetings to communicate best practices, successes, and data-driven results to solidify relationships and facilitate business reviews and referrals
Provide expert knowledge of WellnessLiving’s software and tools, and advise on key features and functionalities to meet clients’ needs
Regularly review existing WellnessLiving client data to anticipate future client needs
Create and analyze client reports to anticipate issues and identify trends and opportunities
Work closely with the Support, Onboarding, Product, and Sales and Marketing teams to implement strategies for maximizing revenue opportunities
Skills & Qualifications :
3+ years of sales experience, preferably in SaaS
Experience in fast-paced, client-facing roles, building strong relationships, and identifying revenue growth opportunities
Previous roles as an Account Executive, Account Manager, or similar, with a focus on managing client relationships and driving upselling / cross-selling opportunities
Skilled in hosting and leading webinars to demonstrate software benefits
Track record of successful cold outreach, converting leads into clients
Proficient in CRM tools, especially Salesforce
Adept at customer interactions, including creating meeting agendas, preparing for meetings, and managing post-meeting documentation and follow-ups
Outstanding listening and communication skills with the ability to uncover potential areas of concern and areas of opportunity and attention to detail
Ability to work effectively within a team environment; communicating with several internal departments to collaboratively determine best solutions for clients
Adaptability and the ability to creatively use resources, adjusting to changes quickly and professionally
Professional and positive team attitude and high standards of performance for self and others.
Familiarity with SEO principles is preferred
Experience with brand strategy and website management is preferred
Formal education in Business or Sales is an asset
Experience working with clients in the health and wellness industry is an advantage