Talent.com
Account Manager

Account Manager

WellnessLivingHybrid Thornhill, Canada
14 days ago
Job type
  • Full-time
  • Remote
Job description

Responsibilities

  • Build and maintain strong, long-lasting client relationships
  • Host effective webinars and generate new customer facing content showcasing WellnessLiving’s unique value to prospective clients
  • Promote effective WellnessLiving solutions towards reaching clients’ goals by understanding clients’ organizational structure and business models
  • Manage a cadence for customer engagement
  • Conduct ongoing client meetings to communicate best practices, successes, and data-driven results to solidify relationships and facilitate business reviews and referrals
  • Provide expert knowledge of WellnessLiving’s software and tools, and advise on key features and functionalities to meet clients’ needs
  • Regularly review existing WellnessLiving client data to anticipate future client needs
  • Create and analyze client reports to anticipate issues and identify trends and opportunities
  • Work closely with the Support, Onboarding, Product, and Sales and Marketing teams to implement strategies for maximizing revenue opportunities

Skills & Qualifications :

  • 3+ years of sales experience, preferably in SaaS
  • Experience in fast-paced, client-facing roles, building strong relationships, and identifying revenue growth opportunities
  • Previous roles as an Account Executive, Account Manager, or similar, with a focus on managing client relationships and driving upselling / cross-selling opportunities
  • Skilled in hosting and leading webinars to demonstrate software benefits
  • Track record of successful cold outreach, converting leads into clients
  • Proficient in CRM tools, especially Salesforce
  • Adept at customer interactions, including creating meeting agendas, preparing for meetings, and managing post-meeting documentation and follow-ups
  • Outstanding listening and communication skills with the ability to uncover potential areas of concern and areas of opportunity and attention to detail
  • Ability to work effectively within a team environment; communicating with several internal departments to collaboratively determine best solutions for clients
  • Adaptability and the ability to creatively use resources, adjusting to changes quickly and professionally
  • Professional and positive team attitude and high standards of performance for self and others.
  • Familiarity with SEO principles is preferred
  • Experience with brand strategy and website management is preferred
  • Formal education in Business or Sales is an asset
  • Experience working with clients in the health and wellness industry is an advantage