Market research analyst Jobs in Colwood, BC

About OfficeSpace :

OfficeSpace is a workplace management software that gives companies everything they need—an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group – from the fastest-growing technology companies to traditional enterprise customers who are transitioning to a more modern workplace infrastructure. We are working every day to create a better place for everyone - especially our own teammates.

Given the large wave of traditional enterprise customers transitioning to a modern hybrid workplace infrastructure, OfficeSpace has grown substantially over the past 18 months. Our amazing team consists of over 200 employees across the US, Costa Rica, and Canada. If you are ready to join a highly motivated team and immerse yourself in a culture built upon trust, respect, collaboration, and creativity, we would love to hear from you!

What You’ll Do :

Our Client Success Managers (CSM’s) build a strong rapport with our clients, working directly with them to build strong, lasting relationships. These connections allow us to get continuous real-world feedback on our product and identify the daily challenges that workplace and facility managers encounter, and how we can help solve them effectively and efficiently.

As the client’s primary contact, the client feedback you capture plays a vital role into the development of new features, workflow updates, and ultimately strengthens the relationship we have with our clients. To fulfill this vision successfully, our CSM’s understand both the intricacies of our product and the complexities of software delivery. Our CSM’s are knowledgeable, passionate, multi-functional and possess the drive to get things done. They possess impeccable communication skills and pay great attention to detail in every task

As a CSM, they have the entire support staff at their disposal. This allows our CSM’s to focus on the client and provide an exceptional level of support to truly wow them. They know their client portfolio inside and out and can work independently with a passion for client success.

The ideal candidate is a dynamic individual who has proven client success experience in augmenting client adoption, measuring and materializing results, and turning clients into avid fans. These individuals are credible, articulate and metrics driven. They will be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes. This person is operationally focused, possesses a critical eye, takes initiative and is meticulous. They have expert time management skills and enjoy working in a collaborative environment with an eagerness to learn / educate. If this sounds like the ideal position, we want to talk to you!

Responsibilities :

Guide clients through the five stages of the OfficeSpace client journey, collaborating continuously to assess and implement the most efficient ways to leverage OfficeSpace’s proprietary software based on their evolving business needs.

Build meaningful relationships and establish trust to educate clients on the platform’s capabilities, ensuring they maximize its value and become advocates within their networks.

Serve as a strategic advisor in facility management / IWMS / WEX, bringing deep expertise in enterprise operations. Identify unique client needs and align OfficeSpace’s products and services to deliver tailored, high-impact solutions that drive measurable outcomes.

Ensure a seamless post-implementation experience by optimizing client onboarding and adoption strategies. Develop and execute structured plans that maximize client perception of value, accelerating ROI and long-term engagement.

Drive commercial success by leading renewal conversations and identifying upsell and cross-sell opportunities in partnership with the Commercial Account Management team.

Act as a client advocate, proactively addressing challenges related to product performance and support needs. Collaborate with internal teams to relay client feedback, influencing future product development and marketing initiatives.

Plan and deliver Quarterly Business Reviews (QBRs) with each client to set goals, analyze usage, share strategic insights, and strengthen relationships. Use these sessions to address concerns, explore expansion opportunities, and reinforce the client’s business case for continued success.

Collaborate with the commercial team to support renewal strategies, upsells, and cross-sells, ensuring alignment on revenue growth initiatives.

Stay ahead of industry trends, market shifts, and competitor offerings to provide informed recommendations and position OfficeSpace as the leading solution.

Own and proactively manage the success of your client portfolio, ensuring high engagement, satisfaction, and long-term retention.

Required Skills & Experience :

3+ years of expertise in the Client Success, Consulting, Sales or Marketing working with MM and ENT clients.

Should have a passion for benefiting clients and a desire to deeply understand their needs. Ability to maintain a high-valued outcome-based relationship with corporate / B2B Clients

Stellar presentation skills, client management and written communication skills as well as familiarity with basic sales processes.

Distinct understanding of value-driven knowledge in recurring revenue business models. Experience in a SaaS environment is highly beneficial

Proven aptitude to train / demo products in a remote environment. Experience with software specifically is an asset.

Comfort and experience using Client Success software and CRMs is important and specifically Gainsight / Salesforce, highly valuable. General awareness of trends and developments in the areas of cloud technologies and tools etc.

Compensation :

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.