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Last updated: 3 days ago
Service Operations Analyst I

Service Operations Analyst I

CBTSGuelph, ON, CA
Part-time
OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flex...Show moreLast updated: 18 days ago
PhD Position – investigating the role of the gut microbiome on the health and nutrition of salmonid fishes

PhD Position – investigating the role of the gut microbiome on the health and nutrition of salmonid fishes

Aquaculture Association Of CanadaGuelph, ON
Full-time
Animal Biosciences Department, University of Guelph.Animal Biosciences Department, University of Guelph, Guelph, ON, Canada. Huyben is seeking an applicant for a 4-year PhD project focused on determ...Show moreLast updated: 30+ days ago
Personal Support Worker (PSW)

Personal Support Worker (PSW)

ParaMed Home Health CareGuelph, ON, CA
Full-time +1
Personal Support Worker (PSW) page is loaded## Personal Support Worker (PSW)locations : ParaMed - Guelph, Ontariotime type : Full timeposted on : Posted Todayjob requisition id : R28991 • •Job De...Show moreLast updated: 3 days ago
25OCT89 Cataloguer Terry James Resource Centre

25OCT89 Cataloguer Terry James Resource Centre

Upper Grand District School BoardGuelph, Ontario, Canada
Full-time
ABOUT THE UPPER GRAND DISTRICT SCHOOL BOARD (UGDSB).The UGDSB employs a team of approximately 4000 dedicated staff who serve more than 35000 students attending a variety of programs across 66 eleme...Show moreLast updated: 29 days ago
Sales Associate / Jewelry Consultant - Peoples Jewellers - Stone Road Mall - Guelph, ON

Sales Associate / Jewelry Consultant - Peoples Jewellers - Stone Road Mall - Guelph, ON

Signet Jewelers LimitedGuelph, ON, CA
Full-time +1
Sales Associate / Jewelry Consultant - Peoples Jewellers - Stone Road Mall - Guelph, ON page is loaded## Sales Associate / Jewelry Consultant - Peoples Jewellers - Stone Road Mall - Guelph, ONlocat...Show moreLast updated: 30+ days ago
2026 Summer Student- Customer Service Representative

2026 Summer Student- Customer Service Representative

Workplace Safety and Insurance Board (WSIB)Guelph, ON, CA
Full-time
Join the Workplace Safety and Insurance Board (WSIB) this summer to help support injured or ill workers and shape safer workplaces across Ontario. The WSIB is a community where enthusiasm, fresh per...Show moreLast updated: 10 days ago
General Application

General Application

Medavie Blue CrossON, CA
Full-time
Still looking for the right career opportunity? .Medavie Blue Cross is always on the lookout for top talent.We are always interested in meeting dynamic and detail-oriented individuals who align wit...Show moreLast updated: 30+ days ago
  • Promoted
Nanny Wanted - Babysitting Provider Wanted In Guelph

Nanny Wanted - Babysitting Provider Wanted In Guelph

CanadianNanny.caGuelph, Ontario, Canada
Full-time
I have been employed as a graphic designer for 20 years.My spouse passed away from cancer a few years ago and since then I have been in need of after school care for my son from 3 : 30 - 6.Many univ...Show moreLast updated: 30+ days ago
Sales Associate / Jewelry Consultant - Peoples Jewellers - Stone Road Mall - Guelph, ON

Sales Associate / Jewelry Consultant - Peoples Jewellers - Stone Road Mall - Guelph, ON

Signet JewelersGuelph, ON, CA
Full-time +1
We have many opportunities available on our other career site pages.Peoples Jewellers is a people-first company, and we recognize that our jewellery consultants are every bit as dynamic and brillia...Show moreLast updated: 30+ days ago
Frontline Library Access & Research Services Assistant

Frontline Library Access & Research Services Assistant

University of GuelphGuelph, ON, CA
Full-time
A leading educational institution in Ontario is seeking an Access Services Assistant.The role involves providing patron services, managing interlibrary loan requests, and collaborating with the tea...Show moreLast updated: 7 days ago
Remote Senior Python Engineer - AI Trainer

Remote Senior Python Engineer - AI Trainer

SuperAnnotateGuelph, Ontario, CA
Remote
Full-time
As a Senior Python Engineer, you will work remotely on an hourly paid basis to review AI-generated Python solutions and technical explanations, as well as generate high-quality reference content th...Show moreLast updated: 28 days ago
Proposal Coordinator

Proposal Coordinator

Dillon Consulting LimitedGuelph, ON, CA
Full-time
Be among the first 25 applicants.Are you someone with strong leadership and administrative skills? Do you enjoy building relationships and working collaboratively in a team environment with both in...Show moreLast updated: 30+ days ago
Registered Veterinary Technician – Anaesthesia

Registered Veterinary Technician – Anaesthesia

OVC Health Sciences Centre, University of GuelphGuelph, ON, Canada
Part-time +1
Registered Veterinary Technician – Anaesthesia.Location : Guelph, ON, CA, N1G 2W1.Primary Category Page : Staff and Management. Division : Health Sciences Centre.Temporary part-time from 02 / 01 / 2026 to ...Show moreLast updated: 8 days ago
Administrative Assistant

Administrative Assistant

Ontario University AthleticsGuelph, ON, CA
Full-time +2
Primary Category Page : Staff and Management.Division : Library Administrative Services.Library Human Resources and Administration. This position is covered by the Collective Agreement with the Ontari...Show moreLast updated: 9 days ago
Service Operations Analyst I

Service Operations Analyst I

OnXGuelph, ON, CA
Full-time
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.OnX is a leading technology solution provider that serves businesses, healthcare organizations, ...Show moreLast updated: 16 days ago
AI Engineer

AI Engineer

GEI Consultants, Inc.Guelph, ON, CA
Full-time
Be among the first 25 applicants.The AI Engineer is responsible for the development of AI solutions, typically leveraging pretrained models and copilots, to support GEI’s priority digital and AI in...Show moreLast updated: 16 days ago
AI Engineer

AI Engineer

GEI Consultants, IncGuelph, ON, CA
Full-time
The AI Engineer is responsible for the development of AI solutions, typically leveraging pretrained models and copilots, to support GEI’s priority digital and AI initiatives.This role focuses on bu...Show moreLast updated: 9 days ago
Estimator - ICI / Heavy industrial

Estimator - ICI / Heavy industrial

Michael Page International (Canada)Guelph, ON, CA
Full-time
Competitive salary ranging from $80,000 to $110,000 CAD.General contractor operating in the ICI and heavy industrial sectors. The company is a medium‑sized general contractor operating in the ICI an...Show moreLast updated: 4 days ago
Assistant / Associate Professor in Veterinary Anesthesiology – OVC

Assistant / Associate Professor in Veterinary Anesthesiology – OVC

AcvaaGuelph, ON, CA
Permanent
Home / Jobs / Assistant / Associate Professor in Veterinary Anesthesiology – OVC.Assistant / Associate Professor in Veterinary Anesthesiology – OVC. Ontario Veterinary College, University of Guelph.The ...Show moreLast updated: 30+ days ago
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Service Operations Analyst I

Service Operations Analyst I

CBTSGuelph, ON, CA
18 days ago
Job type
  • Part-time
Job description

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com .

Job Purpose

The Service Operations Analyst I is an entry-level technical support role focused on providing high-quality customer service and technical support to clients, with a core emphasis on tape handling operations. This role is responsible for coordinating and executing backup tape rotations, managing emergency tape swaps, and maintaining accurate tracking and communication with clients and third-party providers. Additional responsibilities include supporting IT systems and troubleshooting technical issues as needed.

Core Responsibilities (Tape Handling Operations)

  • Coordinate and communicate tape swap with client and third party delivery provider
  • Perform scheduled on-site backup tape rotations on Saturdays and Sundays
  • Eject completed backup media from tape library
  • Insert fresh tape(s) into tape library
  • Label / scan as required
  • Log swaps into internal tracking
  • Be available for after-hours callout to site for emergency tape swaps

Additional Responsibilities

  • Provide technical support to multiple clients via phone, chat, email
  • Escalate to appropriate team members or leadership as necessary
  • Monitor IT infrastructure and identify potential issues before they manifest
  • Maintain excellent communication and interpersonal skills
  • Pursue continuing education and / or professional development to stay current with industry standards and best practices
  • Identify, plan, and implement improvements in all processes as needed
  • Education

  • Two years of College or Technical School resulting in diploma or equivalent
  • Certifications, Accreditations, Licenses

  • Professional certifications such as ITIL, A+, Network+, Microsoft 365 and / or Azure fundamentals (or equivalent) are highly desirable. Ontario Enhanced OPP4 Clearance a bonus.
  • 0–2 years in related field
  • Special Knowledge, Skills and Abilities

  • Previous experience in a technical support role considered an asset
  • Broad understanding of IT systems
  • Ability to identify and troubleshoot a wide range of technical issues
  • Experience working in a service desk or NOC environment
  • Knowledge of industry best practices and standards for IT service delivery considered an asset
  • ServiceNow experience considered an asset
  • Strong communication and interpersonal skills
  • Excellent problem-solving and decision‑making skills, including handling complex issues and escalating as needed
  • Experience with monitoring and maintaining IT systems including network performance and identifying potential issues
  • Proven track record of providing high-quality customer service and / or technical support is desirable
  • Bilingualism (English and French) highly desirable and considered an asset
  • Supervisory Responsibility

  • This position does not have any supervisory responsibilities
  • Work onsite part-time in an office environment within Guelph
  • Must be able to work shifts including nights / weekends / holidays
  • Limited ability to work remotely (0–50%)
  • Part-time role – 24 hours per week (3 days × 8 hours)

  • Fully onsite
  • Rotational shifts
  • #LI-PK1 #PARTTIME #ONSITE

    Due to U.S. Government requirements applicable to foreign‑owned telecommunications providers, non‑US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

    The pay range for this role is :

    30,000 - 40,000 CAD per year (Guelph Data Center)

    #J-18808-Ljbffr