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We are seeking a detail-oriented and communicative Operations Officer III to join our Small Business Banking team. In this role, you will report to the Manager of Deposit Compliance Remediation, focusing on assisting customers with updating essential account information. You will play a critical role in conducting account reviews and providing high-level support to ensure a seamless customer experience within a fast-paced contact center environment.

Location : Markham, ON (Hybrid – 4 days in office)

Duration : March 2nd, 2026 – December 31, 2026 (Extension and Conversion potential)

Pay Rate : $25.00 / hour

Schedule : 3-Shift Rotation (8 : 30 AM – 5 : 00 PM 10 : 00 AM – 6 : 30 PM 11 : 30 AM – 8 : 00 PM)

Advantages

Career Growth : Gain experience within a globally recognized financial institution with a high potential for contract extension or permanent conversion.

Comprehensive Training : Receive 2 weeks of dedicated training to set you up for success.

Convenience : Free onsite parking for your in-office days.

Professional Development : Build your resume with strong brand value and exposure to complex banking compliance and CRM platforms.

Responsibilities

Customer Engagement : Provide professional inbound and outbound support in a non-face-to-face environment, ensuring all inquiries are managed promptly and effectively.

Compliance & Review : Conduct thorough reviews of customer accounts to identify missing information or discrepancies based on established procedures.

Account Maintenance : Accurately update customer profiles across multiple screens and systems while ensuring all documentation reflects client and business intentions.

Adherence to Standards : Follow end-to-end procedures for Business Account compliance and strictly adhere to company policies during every customer interaction.

Team Collaboration : Maintain strong relationship skills when communicating with internal partners and colleagues to solve business problems.

Qualifications

Education : Undergraduate degree and / or equivalent work experience.

Experience : 1+ years of relevant experience, preferably within a banking contact center or financial services environment.

Technical Proficiency : Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and experience navigating Customer Relationship Management (CRM) tools.

Communication : Exceptional written and verbal communication skills; comfortable making and receiving calls with a professional demeanor.

Soft Skills : Strong organizational skills with the ability to manage ambiguity and thrive in a fast-paced setting.

Preferred Skills (Nice-to-Have)

Knowledge of KYC (Know Your Customer) or KYB (Know Your Business) requirements.

Multilingualism is a significant asset (specifically French, Mandarin, or Spanish).

Summary

If you are interested in the operations officer role, please apply and share your resume directly to andrea.francis@randstad.ca with the Subject line, Markham - Financial

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.