Residential Mortgage Officer

Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.The Residential Mortgage Officer is responsible for maintaining and updating mortgage files from the commitment approval stage to the time the loan is funded. This mainly includes the reviewing of files, correspondence with mortgage brokers to request outstanding documents and the adjudication of documents as per FINTRAC, internal AML / ATF guidelines and EQB policies and procedures. The Residential Mortgage Officer also plays an integral role in the mitigation of fraud within the Single Family Residential Department.The Work !On a daily basis, the incumbent will obtain and review required documentation with a strong emphasis on anti-money laundering (AML) and anti-terrorist financing (ATF) requirements, including but not limited to, income, down payment verification and client interviews. The incumbent will ensure that documentation adheres to corporate guidelines and will mitigate any concerns surrounding suspected misrepresentation when required. (35%)On a daily basis, the incumbent will strive to ensure that mortgage files are in compliance with the Company’s established lending policies and procedures as well as ensuring that legal, AML and ATF requirements have been satisfied. (35%)On a daily basis, the incumbent is responsible for time management of their deal flow in order to meet prescribed deadlines. Day-to-day the incumbent will make diligent use of reports to track and manage the flow of all deals funding for their team. (15%)On a daily basis, the incumbent will communicate with internal contacts (underwriters, managers, administrators and mortgage sales staff) and external contacts (mortgage brokers and clients) to ensure transactions are processed in a timely and efficient manner in order to meet tight deadlines. The incumbent will provide the highest level of internal and external customer service while fielding mortgage broker and client inquiries. (10%)On a daily basis, the incumbent will monitor changes to deals and update files as required. The incumbent must send correspondence to the appropriate parties apprising them of changes. The incumbent must also ensure that Quality Assurance requirements and Compliance review queries are dealt with in a timely and accurate manner. (5%)Let's Talk About You !Completion of a post-secondary degree preferably in a financial field1-2 years’ mortgage experience in the alternative mortgage marketSound thinker with the ability to multi-task; ability to handle multiple competing prioritiesExcellent attention to detailAbility to grasp AML & ATF practicesEstablished and meticulous organizational skillsExcellent time management, analytical and problem solving skillsAbility to make complex decisions under pressureProven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environmentHighly developed verbal and written communication skills with the ability to respond in a clear, concise and professional mannerCommitted to providing superb customer serviceProficiency in MS Office (mainly MS Word and Excel)Detailed knowledge of mortgage funding and quality assurance processesAbility to comprehend and assess documentation relating to mortgage down payment and borrower income confirmationMindful awareness of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation when requiredWhat we offer (For full-time permanent roles) Competitive discretionary bonus✨ Market leading RRSP match program