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It support Jobs in Terrebonne, QC

Last updated: 1 day ago
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IT Technical Support Specialist

IT Technical Support Specialist

Stella-JonesGreater Montreal Metropolitan Area, Canada
Stella-Jones is North America's leading producer of industrial pressure-treated wood products.Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties...Show moreLast updated: 24 days ago
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Technicien de support en informatique - IT Support Technician

Technicien de support en informatique - IT Support Technician

Groupe APP - APP GroupGreater Montreal Metropolitan Area, Canada
Mackage et SOIA & KYO, basée à Montréal, dont les bureaux se trouvent actuellement à Montréal, Toronto, New York, Miami, Shanghai, Munich, Paris et Seoul. Experts de la protection toutes saisons dep...Show moreLast updated: 25 days ago
IT Infrastructure Specialist

IT Infrastructure Specialist

CAT incProvince of Quebec
CA$55.00–CA$65.00 hourly
Full-time
North America, founded in 1978, is a premier trucking company servicing all North America with its nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, in...Show moreLast updated: 30+ days ago
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Digital IT & Solution Expert

Digital IT & Solution Expert

Air LiquideGreater Montreal, QC, Canada
The Solution Expert’s mission is to manage the consistency between the business practices and processes for his / her domain and the underlying IT solutions. The Solution Expert assesses any new busin...Show moreLast updated: 26 days ago
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Team Lead – B2B Technical Support Center

Team Lead – B2B Technical Support Center

Randstad CanadaAnjou, Quebec, CA
CA$26.00–CA$30.00 hourly
Temporary
Quick Apply
A company specializing in the security field is looking for a Team Lead for its B2B technical support contact center.If you have experience an extensive experience in call centers, are bilingual, a...Show moreLast updated: 27 days ago
IT Technical Team Lead

IT Technical Team Lead

MediscaHenri Bourassa West / ouest Boulevard Henri-BourassaMontréal, QC HR, CAN
CA$100,000.00–CA$120,000.00 yearly
Full-time
Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions wi...Show moreLast updated: 30+ days ago
Technician & IT Analyst (IT-01 & IT-02)

Technician & IT Analyst (IT-01 & IT-02)

Treasury Board of Canada SecretariatMontréal Island, Québec
CA$91,953.00 yearly
Technician & IT Analyst (IT-01 & IT-02).SVC-EA-HQ-573192 Public Services and Procurement Canada - Digital Service Branch. Edmonton (Alberta), Vancouver (British Columbia), Winnipeg (Manitoba), Monct...Show moreLast updated: 30+ days ago
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Gender Support Officer

Gender Support Officer

Cuso InternationalLaval, QC
This Volunteer Placement is Located in : .Asosa, Benishangul-Gumuz, Ethiopia.Eligibility : Open to Canadian Citizens and Permanent Residents of Canada only. If you feel passionate about this opportunit...Show moreLast updated: 15 days ago
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Technicien support informatique

Technicien support informatique

Fed ITAnjou, Québec, Canada
Permanent
Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI, Nous intervenons sur deux types de recrutement : temporaires et permanents. Nous couvrons les postes ouverts les métier...Show moreLast updated: 30+ days ago
Analyste au support applicatif / Application Support Analyst

Analyste au support applicatif / Application Support Analyst

NÖORD TECHNOLOGIESLaval, QC
CA$86,705.00–CA$110,601.00 yearly
Nous sommes actuellement à la recherche d’un analyste au support applicatif pour un de nos clients.Il s'agit d'un éditeur logiciel international. En tant que membre de l'équipe de soutien à l'applic...Show moreLast updated: 30+ days ago
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Spécialiste Support TI

Spécialiste Support TI

MichelinRosemont Central, Canada
CA$63,840.00 yearly
Faites la différence en tant que.Spécialiste TI, Support applicatifs.Nous vous recrutons pour votre personnalité, vos compétences et votre expérience pour une carrière dans l'entreprise.Motivé par ...Show moreLast updated: 2 days ago
Unit Manager, IT User Support

Unit Manager, IT User Support

Intact Financial CorporationLaval, Quebec, Canada
Full-time
We’re looking for a Unit Manager, IT User Support, to join our growing team!.Lead and coordinate the activities of a team of IT agents to achieve the objectives in terms of commitment, efficiency, ...Show moreLast updated: 8 days ago
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Commis support vente

Commis support vente

Groupe RPPointe-Aux-Trembles, QC, Canada
CA$55,000.00–CA$60,000.00 yearly
Notre client, une entreprise manufacturière dans le secteur de Lasalle est à la recherche d’un.Poste permanent, à temps plein. Quart de jour du lundi au vendredi de 8h à 17h.Suivi des commandes et d...Show moreLast updated: 1 day ago
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Business Analyst IT

Business Analyst IT

American Iron and MetalLaval, Quebec, Canada
Collaborate with project stakeholders and establish user classes as well as their characteristics.Conduct interviews to gather user requirements via workshops questionnaires surveys site visits wor...Show moreLast updated: 5 days ago
IT Technical Support Specialist

IT Technical Support Specialist

Stella-JonesGreater Montreal Metropolitan Area, Canada
24 days ago
Job description

Company Overview

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. To learn more about the company including a locations map, visit us at : https : / / www.stella-jones.com / en / inside-stella-jones

Position Overview :

The Technical Support Specialist 2 at Stella-Jones is responsible for providing exceptional Level 2 technical assistance and training to end users across the company, as well as procuring all hardware for the IT department and working on a variety of critical projects. The position reports to our Technical Support Manager and joins a team of eight IT professionals split between our offices in Montreal and Tacoma, Washington.

This role is office-based at our corporate HQ in Montreal (Saint-Laurent) and allows for up to two remote days per week once a period of training and integration into the team is complete.

Key Responsibilities :

  • Provides solutions for escalated, complex technical issues, configurations, administration and system performance concerns including networks, VoIP, firewalls, WIFI environments and Microsoft network computers and servers.
  • Maintains assigned equipment, software and technical data in accordance with department policy.
  • Performs all hardware research and purchasing for IT department needs
  • Installs, configures, and maintains personal computers, windows, networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
  • Investigates problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Performs tasks associated with remote diagnostics, problem solving, installation assistance and system modifications.
  • Performs hardware and software application installation and upgrades.
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing their use of networks and computer systems.
  • Maintains the confidentiality of digital information that may be disclosed during routine support.
  • Participates as a resource for any department that requires technical advice.
  • Provide Helpdesk services that include call handling, logging, tracking and problem resolution that meet and exceed customer expectations.
  • Performs additional Level 1 tasks as needed
  • Participates in mandatory "on-call" support rotation schedule, which requires technical assistance after hours and on weekends, on a rotating schedule.
  • Performs other job-related duties as assigned.
  • Note : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Potential project involvement in 2025 may include :

  • Cisco HCS Cloud phone solution, migration to Teams
  • SCCM Computer Deployment migration to Intune
  • Windows 11 upgrade remaining fleet
  • Primary Tech Stack :

  • Microsoft 365 with advanced management tools (E5) such as Intune and MDM
  • Microsoft Teams communication for telephony, chat and collaboration
  • Virtual servers hosted with Azure and AWS
  • SAP S4 / HANA on RISE
  • Qualifications :

  • 5+ years of work experience on technical support / help desk teams
  • Knowledge of Microsoft OS and configuration with exchange, active directory, and other enterprise applications
  • Ability to read and comprehend written technical information manuals
  • Demonstrated ability of strong customer relationship skills and problem resolution
  • Certifications such as A+, Network +, MCP, and / or MCSA a plus
  • Verbal and written fluency in both English and French required (Note : 90% of the company's IT support is provided to English-speaking users across the USA and Canada.)
  • Employee Benefits :

    As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including :

  • Extended health and dental coverage
  • Life insurance and accidental death & dismemberment (AD&D)
  • Short-Term and Long-Term disability coverage
  • Competitive compensation
  • Annual Profit Share Program
  • Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
  • Company Share Purchase Program with 10% Company contribution match
  • Career advancement opportunities
  • Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.