It Jobs in Whitchurch-Stouffville, ON
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It • whitchurch stouffville on
Last updated: 4 days ago
At NUMENTIS, we empower businesses through innovative IT solutions and exceptional service delivery.As a leading Managed Services Provider (MSP), we drive transformation by adhering to ITIL best pr...Show moreLast updated: 4 days ago
Trader is a dynamic and innovative technology company at the forefront of IT engineering solutions.We have a broad IT footprint and a complex IT Ecosystem spanning multiple clouds, varied IT discip...Show moreLast updated: 30+ days ago
Our firm is seeking project management consultants with experience in capital markets, specifically in environments that include -.
This position is for a capital market bank client we have worked w...Show moreLast updated: 11 days ago
Individually we are people, but together we are Aviva.Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
The AVP IT Procurement provid...Show moreLast updated: 30+ days ago
Join us in re-imagining health care with the largest social enterprise in Canada.SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at th...Show moreLast updated: 6 days ago
Markham, ON, Canada Req #10595 Monday, February 3, 2025.Great companies start with great people!.Citron is a people first organization.
Which is to say, our strength comes from our teams of professi...Show moreLast updated: 30+ days ago
Robert Half is looking to permanent a permanent HELP DESK MANAGER for a client that is rapidly expanding in the GTA.Please take a look at the summarized information below and apply if you're a good...Show moreLast updated: 30+ days ago
The IT Director will be responsible for creating and implementing a strategic vision and driving the IT projects of a large company in the midst of digital transformation.He will be responsible for...Show moreLast updated: 4 days ago
About MOBIS Parts Canada (MPCA) : .MOBIS Parts Canada ("MPCA") is a.MPCA is dedicated to constant evolution and the development of cutting-edge technologies.
MOBIS operates in approximately.At MOBIS w...Show moreLast updated: 26 days ago
We're more than Canada's largest independent hardware and building supplies retailer—we're part of communities across the nation.
Bridging IT and Marketing for Smarter Customer Engagement.As an IT A...Show moreLast updated: 5 days ago
Location : North America - Canada - Ontario.Serve as the primary liaison between the local team, the project team in Germany, and the external consultants to ensure successful ERP upgrade implementa...Show moreLast updated: 30+ days ago
Client is looking for a Analyst which is a pillar of IT Risk and Compliance function.In this role, you will be responsible for designing, maintaining, monitoring technology controls.You will partne...Show moreLast updated: 30+ days ago
We are seeking an experienced IT Project Manager to join our client’s Media Division.In this role, you will lead multiple high-priority, complex, and long-term projects, driving the planning, manag...Show moreLast updated: 30+ days ago
Our client in the Consumer Package Goods industry is seeking a professional IT Network Analyst.Coordinate the IT setup for new hires, including provisioning hardware, software, and access.Execute I...Show moreLast updated: 30+ days ago
Join Our Innovative Team : CAD / IT Engineer.At StarIC, we’re not just building circuits; we’re shaping the future of technology.
As a Toronto-based semiconductor design company, we thrive on creativ...Show moreLast updated: 7 days ago
- Promoted
IT Service Operations Manager
NUMENTISGreater Toronto Area, Canada, CanadaFull-time
Financial Analyst - IT
AutoTrader.caGreater Toronto AreaCA$60,000.00–CA$80,000.00 yearly
- Promoted
IT Project Management consultant - Capital Market
IT ConnexGreater Toronto Area, Canada, CanadaFull-time
AVP IT Procurement
AvivaMarkhamCA$113,500.00–CA$210,900.00 yearly
IT Program Manager
Saint Elizabeth Health CareOntario, CanadaFull-time
IT Manager
Citron HygieneMarkham, ON, CanadaFull-time
IT Manager
CB CanadaMarkham, Ontario, CanadaCA$95,000.00–CA$110,000.00 yearly
IT Director
DELAN - IT Head HuntersOntario, CanadaFull-time
Manager, System & IT
Mobis Parts Canada CorporationMarkham, Ontario, CanadaFull-time
Quick Apply
IT Architect - Marketing
Home HardwareOntario, CanadaFull-time
IT Analyst
BizLinkOntario, Canada , North AmericaCA$52.10 hourly
IT Account Executive - Ontario
NOVIPROMarkham, Ontario, Canada Our sister company, Blair Technology Solutions Inc.Ontario, is expanding its team and actively seeking new members to fulfill this sales position.
At Blair Technology Solutions Inc.As a representati...Show moreLast updated: 15 days ago
IT Risk Analyst
E-SolutionsMarkham, Ontario, CanadaCA$90.00–CA$100.00 hourly
- Promoted
IT Project Manager
freelance.caMarkham, CanadaCA$70,000.00–CA$85,000.00 yearly
IT Network Analyst
Recruiting In MotionMarkham, ONCA$75,000.00 yearly
- Promoted
CAD / IT Engineer
StarICGreater Toronto Area, Canada, CanadaFull-time
IT APPLICATIONS MANAGER
RED TICOntario Manage a team supporting technical application activities and foster their professional growth and development;.Perform daily operational support of applications and liaise with business stakeholde...Show moreLast updated: 30+ days ago
IT Service Operations Manager
NUMENTISGreater Toronto Area, Canada, Canada4 days ago
Job type
- Full-time
Job descriptionA minimum of 3 years of experience managing IT service operations in an MSP or a similar environment. Proven background in leading remote support teams, with experience in global service delivery. Demonstrable hands-on technical expertise with IT systems, networks, or infrastructure—truly not a desk-bound manager. A college diploma or degree is preferred, reflecting a solid educational background that complements practical experience. Deep familiarity with ITIL best practices; hands-on experience in implementing ITIL processes. Proficiency with Autotask PSA or comparable Professional Services Automation tools. A track record of managing incident, change, and service request processes to enhance service delivery. Excellent leadership, communication, and conflict-resolution skills. Strong analytical and strategic thinking abilities, with a proactive approach to problem-solving. Adept at vendor management and cross-functional collaboration. ITIL Foundation certification (or higher) or other relevant IT service management certifications are highly preferred.
About NUMENTIS
At NUMENTIS, we empower businesses through innovative IT solutions and exceptional service delivery. As a leading Managed Services Provider (MSP), we drive transformation by adhering to ITIL best practices and leveraging advanced tools like Autotask PSA to support our global clientele. Our dynamic, collaborative culture prizes continuous improvement and proactive leadership.
The Role
We are looking for an experienced IT Service Operations Manager with a strong technical background and hands-on expertise to lead our remote support teams and enhance our IT service operations. You will play a pivotal role in streamlining service delivery processes, ensuring adherence to ITIL standards, and managing technology operations with a technical touch. Your leadership and hands-on experience will be vital for managing incident resolution, process improvement, vendor relations, and effective use of Autotask PSA.
Key Responsibilities
- Operational Leadership : Oversee daily IT service operations, ensuring all activities adhere to ITIL best practices and internal procedures.
- Remote Team Management : Lead and develop our remote support team, ensuring consistent, high-quality service delivery across time zones.
- Autotask PSA Administration : Utilize Autotask PSA to manage work orders, track key performance indicators (KPIs), and monitor service level agreements (SLAs).
- Technical Hands-On Oversight : Utilize your technical background to provide hands-on support for critical incidents, troubleshooting complex issues, and guiding technical implementations.
- Process & Change Management : Design, implement, and continuously refine IT service, incident, and change management processes to boost efficiency and drive continuous improvement.
- Vendor & Stakeholder Collaboration : Manage relationships with vendors and internal stakeholders, ensuring seamless integration of technical solutions and adherence to service expectations.
- Performance Monitoring & Reporting : Establish and track IT service performance metrics, prepare regular status reports for leadership, and drive remedial actions when KPIs or SLAs fall short.
- Escalation & Issue Resolution : Serve as the primary escalation point for critical incidents, coordinating resources to ensure timely and effective resolutions.
- Budget & Cost Management : Oversee and optimize the IT service operations budget while implementing cost-control measures.
Qualifications and Requirements
Experience :
Education :
Expertise :
Skills :
Certifications :
Why NUMENTIS?
At NUMENTIS, each team member plays a crucial role in shaping the future of IT service delivery. We offer a competitive salary, comprehensive benefits, and an opportunity to work in a supportive, innovative environment where your contributions make a tangible impact. If you are a proactive leader with a passion for operational excellence and a knack for transforming complex challenges into streamlined solutions, we want to hear from you.
How to Apply
Submit your resume and a cover letter detailing your relevant experience. Be sure to include your reason for why you want to join NUMENTIS. We review applications on a rolling basis and look forward to learning how you can contribute to our dynamic team at NUMENTIS.