It Jobs in Whitchurch-Stouffville, ON
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- Promoted
IT Technician
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York University, Ontario, CanadaIT Technician
Venture Computers of Canada Inc.Markham, ON, Canada- Full-time
Job Description
Job Description
Salary :
IT Technician Job Posting
IT Technician
Job Type Full-time
The Role
Venture is currently seeking a Level 1 IT Support technician to join our growing team. You will be primarily responsible for providing first level onsite and remote support to clients, ensuring delivery of client services. The ideal candidate has some experience in hardware and software support and is looking to grow within and alongside an IT company to develop their technical skill set.
Roles & Responsibilities
Act as the initial point of contact for Ventures client service requests via email, phone calls, and tickets.
Provide level 1 desktop support on Windows, MacOS, and iOS devices
Identify, diagnose and repair hardware issues; service printers, mobile phones, desktops, and laptops
Assist in maintaining Ventures technical support knowledge base
Onboarding and offboarding client user accounts through Active Directory or Entra ID (Azure AD)
Perform basic changes and troubleshooting in Microsoft 365 environments
Configure and deploy workstations, mobile devices, and printers
Support Level 2 and Level 3 resources in projects and initiatives
Actively develop and maintain client relationships through exceptional customer service
Participate in an afterhours standby rotation
Perform additional tasks based on business needs
Qualifications & Skills
Strong technical aptitude with the ability to quickly learn the clients IT environment
Must be willing to travel within GTA; must have own vehicle and valid drivers license
Ability to lift 30 - 50lbs
Ability to work with non-technical users - simplifying complex information
Willingness to work overtime when required
Must be able to handle tight deadlines in a fast-paced environment
Nice to Have
1+ years of experience with ConnectWise or a similar CRM ticket system
1+ years of experience in a service desk role providing IT support and troubleshooting - hardware and software
CompTIA Server+, Network+, or other relevant industry certifications