It Jobs in Val-d'Or, QC

Last updated: 7 hours ago

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Senior Service Desk Analyst

TALTEK | TALENT en TECHNOLOGIEGreater Montreal Metropolitan Area, Canada

Full-time

Spécialiste Service Desk Senior : .Le candidat idéal aura d’excellentes compétences en résolution de problèmes, en communication et en gestion des incidents informatiques. Jira Service Desk et Service...Show moreLast updated: 7 hours ago

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Lease Administrator

HaysGreater Montreal Metropolitan Area, Canada

Full-time

Lease Administrator | Montreal, QC | Real Estate | Retail industry.Hays is proud to partner with a major Canadian retailer who is looking to recruit for the role of Lease Administrator.Continuing i...Show moreLast updated: 19 days ago

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Housekeeping Attendant

COGIR ImmobilierMontérégie-Ouest (Saint-Anicet), QC, Canada

Full-time +1

Are you a good listener, empathetic and do you like to be of service to others? Are you looking to give meaning to your work, to be proactive while being part of the solution? At Cogir, we need peo...Show moreLast updated: 22 hours ago

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IT Specialist

Dispomed ltéeLanaudière-Nord (Saint-Esprit), QC, Canada

Full-time

Who are we?Dispomed is a Quebec-based company founded in 1982, headquartered in Joliette (QC), that manufactures and sells high-quality veterinary equipment worldwide. Dispomed is a dynamic, family-...Show moreLast updated: 4 days ago

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Infrastructure Analyst

LeverageTek Staffing SolutionsGreater Montreal Metropolitan Area, Canada

Permanent +1

LeverageTek is actively seeking an Infrastructure Analyst for a 4-month contract with it’s Ottawa based customer.The successful candidate will be expected to work remotely – (occasional travel 1-2 ...Show moreLast updated: 3 days ago

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2123-TECHNICIEN / NE EN INFORMATIQUE-COMPUTER TECHNICIAN

Centre de santé Tulattavik de l'UngavaTELEWORK, QC, ca

Full-time

Personne qui effectue des travaux techniques concernant la programmation (codification, développement de données tests, tests, correction) à partir de systèmes dont le cadre général est établi par ...Show moreLast updated: 22 hours ago

IT Infrastructure Specialist

CAT incProvince of Quebec

CA$55.00–CA$65.00 hourly

Full-time

North America, founded in 1978, is a premier trucking company servicing all North America with its nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, in...Show moreLast updated: 30+ days ago

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Technicien de support en informatique - IT Support Technician

Groupe APP - APP GroupGreater Montreal Metropolitan Area, Canada

Mackage et SOIA & KYO, basée à Montréal, dont les bureaux se trouvent actuellement à Montréal, Toronto, New York, Miami, Shanghai, Munich, Paris et Seoul. Experts de la protection toutes saisons dep...Show moreLast updated: 14 days ago

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Développeur.euse Full Stack

ALFACONSEIL.CAGreater Montreal Metropolitan Area, Canada

Full-time

Nous sommes à la recherche d’un.Compétences techniques essentiellesJava avancé : Expertise démontrée dans le langage Java et les concepts d’ingénierie logicielle. Solide expérience dans l'implémenta...Show moreLast updated: 1 day ago

Retail Merchandiser

CB CanadaVal-d'Or, Quebec, Canada

CA$18.00 hourly

As a Premium merchandiser, you’ll join an established and fast growing, values-based company representing hundreds of brands across retail locations. Growing sales for Premium clients is the name of...Show moreLast updated: 30+ days ago

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Cloud system administrator

AkkodisGreater Montreal Metropolitan Area, Canada

Full-time

Akkodis recherche un Un Administrateur systèmez Cloud (Azure) pour un de ses clients dans le domaine manufacturier : .Relevant au Senior Manager IT Support, l'Administrateur Systèmes Cloud Azure ser...Show moreLast updated: 14 days ago

Technician & IT Analyst (IT-01 & IT-02)

Treasury Board of Canada SecretariatMontréal Island, Québec

CA$91,953.00 yearly

Technician & IT Analyst (IT-01 & IT-02).SVC-EA-HQ-573192 Public Services and Procurement Canada - Digital Service Branch. Edmonton (Alberta), Vancouver (British Columbia), Winnipeg (Manitoba), Monct...Show moreLast updated: 30+ days ago

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IT Project Manager - Infrastructure

Recochem Inc.Greater Montreal Metropolitan Area, Canada

Full-time

Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment.Recoch...Show moreLast updated: 2 days ago

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IT Technical Support Specialist

Stella-JonesGreater Montreal Metropolitan Area, Canada

Full-time

Stella-Jones is North America's leading producer of industrial pressure-treated wood products.Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties...Show moreLast updated: 13 days ago

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Electronis Technician

Meglab inc.Val-d'Or, QC, Canada

Full-time

Rotation schedule options (4 / 3, 14 / 14).The Technician is responsible for providing technical support and services for the installation, configuration, repair, development of electronic systems and ...Show moreLast updated: 1 day ago

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MONTREAL [HYBRIDE] - Dynatrace Engineer

QUANTEAM - North America (RAINBOW PARTNERS Group)Greater Montreal Metropolitan Area, Canada

Full-time

Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, and Morocco.Our team of 800 employees supports Corporate and Investment Banks, Asset Manage...Show moreLast updated: 19 days ago

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Network Administrator

Strategy Recruitment GroupLes Îles-de-la-Madeleine, QC, Canada

Full-time

The ideal candidate is responsible for maintaining the design and integrity of both customer-facing and internal systems as well as providing technical assistance to team members with system and ne...Show moreLast updated: 14 days ago

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Digital IT & Solution Expert

Air LiquideGreater Montreal, QC, Canada

The Solution Expert’s mission is to manage the consistency between the business practices and processes for his / her domain and the underlying IT solutions. The Solution Expert assesses any new busin...Show moreLast updated: 15 days ago

Post Office Assistant - Term - Le Bic & it's surroundings

Canada PostLe Bic, QC, CA

CA$18.44 hourly

If you have ambition, talent and drive, consider a fast-moving career with Canada Post.We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when provid...Show moreLast updated: 30+ days ago

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Spécialiste CRM

Services Conseils GO ROCK ITGreater Montreal Metropolitan Area, Canada

Mode : Hybride : 1 à 2 jours par semaine au bureau.Titre du poste : Product Owner CRM.Agence de talents spécialisée dans les secteurs des technologies de l’information (TI) et du marketing numérique.N...Show moreLast updated: 19 days ago

Senior Service Desk Analyst

TALTEK | TALENT en TECHNOLOGIEGreater Montreal Metropolitan Area, Canada

7 hours ago

Job type

Full-time

Job description

TALTEK cherche à combler le poste suivant pour l’un de ses clients :

Spécialiste Service Desk Senior : Montreal|Bilingual|Hybrid

RÉSUMÉ DU POSTE

Nous recherchons un Spécialiste Service Desk possédant une expertise en Jira Service Desk et une familiarité avec ServiceNow afin d’assurer un support technique de qualité et de garantir le bon fonctionnement des services IT. Le candidat idéal aura d’excellentes compétences en résolution de problèmes, en communication et en gestion des incidents informatiques.

RESPONSABILITÉS

Fournir un support de premier niveau pour les incidents, demandes de service et requêtes via Jira Service Desk et ServiceNow.
Analyser, diagnostiquer et résoudre les problèmes liés aux matériels, logiciels et réseaux , en escaladant si nécessaire.
Gérer et suivre les tickets de service, en veillant à une résolution rapide et à une documentation complète.
Administrer les comptes utilisateurs, permissions et accès aux différents systèmes IT.
Collaborer avec les équipes IT pour mettre en œuvre des solutions et améliorer la qualité du service.
Rédiger et maintenir la documentation technique, les FAQ et les articles de la base de connaissances.
Assurer le respect des bonnes pratiques ITIL et des processus de gestion des services.
Former les utilisateurs et assister les nouveaux employés dans leur intégration IT.
Identifier et proposer des améliorations pour optimiser l'efficacité du Service Desk.

EXIGENCES

5-7+ d’expérience dans un rôle de support IT, Service Desk ou Help Desk.

Maîtrise de Jira Service Desk pour la gestion des incidents, le reporting et l’automatisation.

Familiarité avec ServiceNow et les processus de gestion des services IT (ITSM).

Bonne connaissance des environnements Windows et Mac OS , de Microsoft 365 et des bases en réseau.

Expérience avec Active Directory, les réinitialisations de mots de passe et la gestion des accès utilisateurs .

Excellentes compétences en communication et en service client.

Certification ITIL Foundation (un atout mais non obligatoire).

Le bilinguisme est requis car ce rôle exige des communications quotidiennes à l'extérieur du Québec.

À PROPOS DE TALTEK

TALTEK est une société de placement et de conseil en technologie de l’information. Chez TALTEK, nous nous engageons à offrir le meilleur niveau de service à nos clients et candidats. Notre approche est humaine et nos valeurs sont : la transparence, l’intégrité et le respect.

TALTEK is looking to fill the following position for one of its clients :

Senior Service Desk Specialist : Montreal|Bilingual|Hybrid

JOB SUMMARY

We are seeking a skilled Service Desk Specialist with expertise in Jira Service Desk and familiarity with ServiceNow to provide high-quality technical support and ensure smooth IT service operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and experience in troubleshooting and resolving IT-related issues

RESPONSIBILITIES

Provide first-line support for IT incidents, service requests, and inquiries via Jira Service Desk and ServiceNow.

Analyze, troubleshoot, and resolve hardware, software, and network issues, escalating as necessary.

Manage and track service tickets, ensuring timely resolution and proper documentation.

Maintain user accounts, permissions, and access control in various IT systems.

Collaborate with IT teams to implement solutions and enhance service delivery.

Develop and maintain technical documentation, FAQs, and knowledge base articles.

Ensure adherence to ITIL best practices and company service management processes.

Conduct user training and assist with onboarding IT support for new employees.

Identify and suggest process improvements to enhance service desk efficiency

REQUIREMENTS

5-7+ years of experience in a Service Desk, IT Support, or Help Desk role.

Proficiency in Jira Service Desk for incident management, reporting, and automation.

Familiarity with ServiceNow for IT service management (ITSM) processes.

Strong knowledge of Windows and Mac OS environments , Microsoft 365, and basic networking.

Experience with Active Directory, password resets, and user access management.

Ability to troubleshoot hardware, software, and peripheral devices effectively.

Strong communication and interpersonal skills, with a customer-centric approach.

ITIL Foundation certification (preferred but not required).

Bilingualism is required because this role requires daily communication outside of Quebec

ABOUT TALTEK

TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are transparency, integrity and respect.