It Jobs in Glace Bay, NS

IMP Group is a privately-held investment corporation, working to support our diverse business divisions to develop and deliver substantial value and growth in industries ranging from aerospace to hospitality. At IMP, we know our employees are central to our business success and so we cultivate and support our teams to be strategic, competitive, forward-thinking, resilient and innovative. If you are searching for a distinctive professional challenge, the exciting next step in your career is here at IMP.

The Opportunity :

IMP Group is searching for a  IT Operations Analyst to join our IT department. Under the direction of the Manager, IT Operations, the Service Desk Analyst will be an integral part of a team responsible for supporting IT applications and services, including issue resolution and technical incident management.

If you have strong interpersonal, communication, and organizational skills, you are our ideal candidate! This is an excellent opportunity for those seeking professional growth and development by working with a collaborative and supportive team of professionals.

What You Will Do :

• Manage incoming support requests and route to appropriate support groups as required
• Set up new users and facilitate password resets, provision user access in enterprise applications
• Work with colleagues and partners to ensure services remain operational and optimized
• System monitoring and reporting
• Security updates and hardening
• Mobile device management
• Review effectiveness of existing processes and propose improvements
• Support users with variety of technical issues; recording and escalating incidents as required
• Monitor and manage data protection solution and media retention schedules
• Coordinate system maintenance schedules and communications
• Analyze trends and customer feedback to continuously improve customer experience
• On call for service outages

What We Offer You :

What You Need to Succeed :

If you are ready to join our supportive and inclusive team, apply online with your resume today!

IMP Group is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.