Technical Analyst I
Halifax, NS, Canada Req #1038 July 3, 2024
Position : Technical Analyst I
Location : Halifax, NS
Who We Are :
Welcome to the home of technology wizards, cybersecurity heroes, and boundary-pushing innovators Bulletproof, a GLI company! Hailing from Canada but making waves globally, we're not your average tech company.
Our shelves are decorated with accolades, including Microsoft’s global Security Partner of the Year in 2021. But, hey, who needs a trophy when you've got a vision to serve, secure, and empower the world through people and technology?
Join us on a mission to make the world a safer place one customer at a time!
Why Bulletproof!
Challenging Work : Dive into brain-twisting challenges where your ideas are the magic potion to our success.
Great People : We're an open, honest community of real people. Everyone's a rockstar, and teamwork is our dreamwork!
Global Impact : Span continents, break boundaries, and shake hands with cultures worldwide. Be part of a global impact story every day.
Diversity, Equity, and Inclusion : We celebrate our differences Join our never-ending quest for equality it's our secret weapon.
Position Overview :
The position requires the flexibility to adapt in a fast-paced, changing environment and the ability to meet deadlines in a timely manner.
This is a 7x24 operation with overnight, evening and weekend shifts. Some regional travel and time flexibility to accommodate client outages may be required occasionally.
Job Details / Essential Functions / Responsibilities :
- Answer incoming calls for technical / customer service support.
- Respond to incoming e-mails concerning technical issues.
- Deliver prompt and efficient first line technical / customer support and other related business functions in a professional manner.
- Provide technical support of LAN, Desktop, and server devices.
- Maintain enterprise Microsoft environments.
- Create and manage tickets using service desk software.
Qualifications / Experience :
- A college certificate or diploma in information technology and / or have relevant experience and industry certification.
- Passion for IT and desire to learn more about it.
- Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
- Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
- Ability to work independently with minimal supervision while handling multiple tasks and changing priorities
- Familiarity with ITIL processes is an asset.
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