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It consultant • waterloo on
- Promoted
Remote IT Support Agent
theITSCKitchener, ON, Canada- Promoted
IT Systems Infrastructures Architect
Targeted TalentKitchener, ON, Canada- Promoted
Sales Consultant
Forbes GMWaterloo, ON, CanadaChange Management Consultant
D2LKitchener, Ontario, Canada- Promoted
Fire Modeling Consultant
Ignis Global RecruitmentKitchener, ON, Canada- Promoted
Senior IT Consultant
PeaceWorksWaterloo, ON, Canada- Promoted
Automotive Sales Consultant
Kitchener FordKitchener, ON, CanadaIT Director
DELAN - IT Head HuntersOntario, Canada- Promoted
Sales Consultant
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Home HardwareOntario, CanadaSenior IT Specialist
University of WaterlooWaterloo, ON, CAInformation Technology (IT)
Miller ThomsonWaterloo, ON NJA, CA- Promoted
- New!
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AppleOneKITCHENER, ON- La Prairie, QC (from $ 51,625 to $ 191,172 year)
- London, ON (from $ 66,819 to $ 156,820 year)
- Toronto, ON (from $ 89,413 to $ 153,256 year)
- Old toronto, ON (from $ 89,786 to $ 151,692 year)
- Conception Bay South, NL (from $ 91,052 to $ 150,000 year)
- Peterborough, ON (from $ 121,035 to $ 148,727 year)
- Slave Lake, AB (from $ 90,765 to $ 146,993 year)
- Owen Sound, ON (from $ 79,857 to $ 144,536 year)
- Thunder Bay, ON (from $ 90,198 to $ 144,342 year)
- Glace Bay, NS (from $ 90,198 to $ 144,342 year)
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Remote IT Support Agent
theITSCKitchener, ON, Canada- Full-time
- Remote
Job Description
Job Description
The ITSC is seeking agents to provide technical support for the organization's end users.
The ITSC is an industry-leading provider of Expert Technical Support for Fortune 1000 organizations.
LOCATION : ITSC's structure provides agents the opportunity to work from home.
HOURS : We are actively seeking candidates for later afternoon, overnight, and weekend shifts , with the potential to move to daytime shifts based on job performance.
DESCRIPTION :
Agents for the ITSC provide white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including :
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are a BIG PLUS
Agents must also have familiarity with various environments, standard network arrangements, and security concepts.
This is an external, customer-facing position. Agents must be conscientious about providing thorough support while being understanding and responsive for client support requests. Agents must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and follow internal processes for providing support while documenting all steps taken. They also need to be team players and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS :
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.