Description

Job Title : Call Center Agent

Location : Hamilton, ON

Job Type : Full-time

Job Summary :

We are seeking a friendly, customer-oriented Call Center Agent to join our dynamic team. The successful candidate will be responsible for handling inbound and outbound calls, providing exceptional service, resolving customer inquiries, and ensuring that each customer interaction is a positive experience. The role requires strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide accurate product / service information and troubleshoot issues as necessary.
• Process orders, refunds, or exchanges in line with company policies.
• Maintain up-to-date knowledge of company products, services, and promotions.
• Follow up on customer interactions as needed to ensure satisfaction.
• Achieve and maintain performance metrics, including call quality, resolution time, and customer satisfaction.
• Collaborate with team members and supervisors to resolve complex customer issues.
• Adhere to company policies, procedures, and quality standards.

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.