Intelligence analyst Jobs in Kelowna, BC

Affiliation : MoveUp Customer Service

Employment Status : Full-Time Regular

Salary : $21.73

Workplace Flexibility : No

Posting End Date : Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Responsibilities

• Identifies, resolves and processes payment issues through the on-line system including unidentified and misapplied payments; initiates payment transfers and contacts financial institutions and collection agencies to obtain / provide payment information. Conducts payment traces.
• Processes account adjustments including payment and balance transfers, refund cheques to customers with final credit balances or large active credit balances. Liaises with Accounts Payable and the Contact Centre staff to resolve payment and refund discrepancies including returned payments, unprocessed cheques, stop payments and incorrect payees.
• Investigates meter / billing discrepancies / errors, determine if fieldwork is required and initiates applicable course of action; provides follow up with customer; ensures accuracy of meter information for completed work orders including all required data is entered prior to meter exchanges, switch meters and pressure changes. Investigates and correct meter and equipment installation errors and discrepancies
• Initiates the withdrawal of pre-authorized payments and returns via an electronic interface. Processes billing adjustments to correct billing errors; reverses invoices to the last correct billing date, calculates adjustment amounts and / or interest, processes special account adjustments.
• Downloads payment processor data and balances payments received from payment processing agents to ensure that payments processed have been included in daily processing
• Processes requests for tax exemptions for GST, PST, ICE Levy, Carbon Tax and Franchise Fees, ensuring correct documentation is received, calculates adjustments and updates master data to reflect exemption reasons.
• Analyzes and processes billing dispute requests from the contact centre on a timely basis. Provides support in the effective resolution of complaints from customers and escalations from internal staff; investigates source documents and explains related information.
• Utilizes designated systems to prepare and process billing information; enters and maintains customer direct debit banking details, reviews EPP out of tolerance exceptions and adjusts installment amounts, processes program application requests, enters and maintains information received via forms or written requests.
• Processes online customer payments, payment reversals, refund requests, account adjustments including payment and balance transfers, program rebates, and transaction reversals. Completes work related documentation and processes including data entry and workflow initiation and tracking, work logs, timesheets, reports, charts, etc
• Performs other related duties as required.

Requirements

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our .