Incident manager Jobs in Waterloo, ON

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Incident manager • waterloo on

Last updated: 11 hours ago

Promoted

Head of Operations

Maverick GamesWaterloo, Region of Waterloo, Canada

Full-time

We are seeking an experienced and results-driven Head of Operations to lead and optimize our day-to-day operational functions in a fast-paced and highly regulated gambling environment.The ideal can...Show moreLast updated: 4 days ago

Promoted

Central Control Facility Lead Controller - Keolis Grand River

KeolisWaterloo, Region of Waterloo, Canada

Full-time

Working as part of a dynamic Operations Department, you will work in the Central Control Facility (CCF) to provide leadership support and assistance to the CCF Manager. He / she assists in ensuring th...Show moreLast updated: 1 day ago

Promoted

Business Services and Continuity Manager

Equitable Life of CanadaWaterloo, Region of Waterloo, Canada

Full-time +1

Business Services and Continuity Manager.At Equitable, we realize that your work life is not just about performing a job. it's about being part of a workplace that helps you grow and reach your ful...Show moreLast updated: 26 days ago

Promoted

Head of Operations

GBL (Green Brick Labs)Waterloo, Region of Waterloo, Canada

Full-time

Promoted

IT Service Desk Lead

KidsabilityWaterloo, Region of Waterloo, Canada

Full-time +1

The IT ServiceDesk lead is a critical leadership role within KidsAbility’s ITS department, responsible for overseeing daily Service Desk operations, leading privacy support activities, and providin...Show moreLast updated: 2 days ago

Promoted

Lead incident manager

Société Financière ManuvieWaterloo, Region of Waterloo, Canada

Full-time

Join our Global Technology Services Management and Support Team!.The Lead Incident Manager (LIM) plays a critical role in ensuring the smooth functioning of an organization's technology infrastruct...Show moreLast updated: 20 days ago

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Manager, Data & AI Engineering

DefinityWaterloo, Region of Waterloo, Canada

Full-time +2

Join to apply for the Manager, Data & AI Engineering role at Definity.Be among the first 25 applicants.Join to apply for the Manager, Data & AI Engineering role at Definity.Definity is the parent c...Show moreLast updated: 27 days ago

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Customer Service Manager

Randstad CanadaKitchener, Ontario, CA

Full-time +1

Quick Apply

Are you seeking a Customer Service Manager role and have experience supporting team leaders in a call centre environment?. Do you have experience working with products or services used in the health...Show moreLast updated: 22 hours ago

Lead Incident Manager

ManulifeCAN, Ontario, Waterloo, 500 King Street North

Full-time

Promoted

Security Analyst II

Miovision Technologies, Inc.Kitchener, Region of Waterloo, Canada

Full-time

Miovision’s mission is to provide the foundation for tomorrow’s smart cities by transforming the way traffic networks are managed today. Backed by the world’s most advanced traffic AI, Miovision’s i...Show moreLast updated: 3 days ago

Promoted

Head of Operations

Green Brick LabsWaterloo, ON, Canada

Full-time

Promoted

Manager, Data & AI Engineering

Definity FinancialWaterloo, Region of Waterloo, Canada

Full-time

We are seeking an experienced and visionary Manager, Data & AI Engineeringto lead our critical Data Engineering function. In this pivotal role, you will be responsible for shaping the strategy, deve...Show moreLast updated: 26 days ago

Promoted

Central Control Facility Lead Controller - Keolis Grand River

Keolis North AmericaWaterloo, Region of Waterloo, Canada

Full-time

Central Control Facility Lead Controller - Keolis Grand River.Working as part of a dynamic Operations Department, you will work in the Central Control Facility (CCF) to provide leadership support a...Show moreLast updated: 22 days ago

Manager, Enhanced Personnel Protection

Sun LifeWaterloo, Ontario

Full-time

A manager focused on physical protection of our people, including senior leaders, through core accountabilities including executive protection, event security management, and travel risk management...Show moreLast updated: 2 days ago

Promoted

Lead Incident Manager

OpenTextWaterloo, Region of Waterloo, Canada

Full-time

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opp...Show moreLast updated: 30+ days ago

Promoted

Senior DevOps Engineer

Targeted TalentWaterloo, ON, Canada

Permanent

We are looking for an experienced.This is a permanent position that is remote to start with later relocation to.Our client is a global enterprise company with a product that you've likely used....Show moreLast updated: 30+ days ago

Promoted
New!

Manager, Enhanced Personnel Protection

Sun Life FinancialWaterloo, Region of Waterloo, Canada

Full-time

You are as unique as your background, experience and point of view.Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their f...Show moreLast updated: 11 hours ago

Promoted

Senior Manager of Clinical Practice

Bayshore HealthCareKitchener, CA

Part-time

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as ...Show moreLast updated: 11 days ago

Head of Operations

Maverick GamesWaterloo, Region of Waterloo, Canada

4 days ago

Job type

Full-time

Job description

Job Overview

We are seeking an experienced and results-driven Head of Operations to lead and optimize our day-to-day operational functions in a fast-paced and highly regulated gambling environment.
The ideal candidate will bring deep industry knowledge, strong leadership, and a data-driven mindset to ensure operational excellence across multiple verticals including casino, sportsbook, payments, customer support, compliance, and risk.

Key Responsibilities

Operational Strategy & Execution

Develop, manage and improve business operations from product delivery, third party vendor management, and supporting site operations

Translate strategic plans into actionable roadmaps for departments such as payments, support, and platform operations.

Team Leadership & Management

Build, lead, and mentor cross-functional operational teams across geographies and product lines.

Set clear KPIs, monitor performance, and drive a culture of continuous improvement and accountability.

Customer Experience & Support Operations

Oversee customer support strategy to ensure top-tier service levels, response times, and resolution quality.

Design and refine support tools, escalation paths, and feedback loops to enhance customer retention.

Platform & Product Operations

Work with product, tech, and QA to manage incident response, platform stability, and uptime reporting.

Coordinate releases and new product updates to avoid disruption of critical services.

Compliance & Licensing Support

Ensure operational processes meet all licensing obligations and responsible gambling requirements across jurisdictions.

Work closely with Legal and Compliance teams to adapt operations to changing regulatory requirements.

Data, Reporting & Optimization

Utilize dashboards and analytics to measure performance across customer journeys, support, and back-office functions.

Identify bottlenecks and inefficiencies, and implement solutions to enhance scalability and margin.

Qualifications

Proven experience in an operations leadership role.

Strong understanding of sportsbook, casino, or lottery operations and associated technology platforms.

Demonstrated experience managing large teams and overseeing multi-market operations.

Deep knowledge of AML, KYC, and licensing obligations within regulated gambling environments.

Exceptional analytical, organizational, and decision-making skills.

Excellent communication and stakeholder management abilities.

Experience with CRM, BI tools, and incident management systems.

Desirable

Familiarity with regulatory bodies such asIGO, UKGC, AGCO, MGA, or other Tier 1 jurisdictions.

Technical background

Experience scaling operations in a high-growth digital business.

Passion for player protection, innovation, and operational efficiency.

What We Offer

Competitive salary and performance bonus

Opportunity to shape the future of a growing gambling brand

Dynamic and inclusive work culture

Professional development and advancement opportunities

Flexible working arrangements

If you’re a proactive and driven professional passionate about leading technical teams and delivering operational excellence, we’d love to hear from you!

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