Incident manager Jobs in Waterloo, ON

Reporting to the GM of Keolis Grand River (KGR), the Director, Transit Operations will lead a team of keen and dynamic transportation experts from a multi-disciplined background. The Operations team is dedicated to all aspects of transit logistics and operational output of the Region of Waterloo’s successful ION Light Rail Transit (LRT) system. The Operations team is responsible for the successful delivery of daily service levels, and providing the best possible customer experience to the community of Kitchener / Waterloo.

Key Accountabilities

Duties and Responsibilities

• Collaborate with the General Manager and Senior Leadership Team to facilitate reliable operations of the transit system at the highest level;
• Act as the key point of contact for all issues relating to the Operations activities for the light rail transit system, responsible for management and oversight of all Operations and Control Centre staff, processes and procedures;
• Establish and manage Operations and Control Centre processes with the goal of delivering excellent service performance and reliability of operations in accordance with the client’s requirements;
• Lead and keep developing the Operations team, including safety, quality, competence training, proficiency, efficiency and budget;
• Provide leadership through effective goal setting, performance evaluation, delegation and communication to ensure that personnel are well informed of all policies, processes and procedures;
• Lead the furthering of Standard Operations Procedures, the formulation and implementation of timetables and rosters for regular and special-event services, the incident investigation processes (with the Manager, Safety) and the disciplinary processes for the light rail transit system;
• Develop new processes, procedures and training in accordance with our Operations contract to create an effective operation program designed for continuous improvement;
• Act as On Call Manager as required;
• Conduct all work in a safe manner, as outlined in the relevant company directives and procedures;
• Collaborate with multiple Stakeholders, including Contractors, Clients, and Community representatives;
• Conduct all work in line with quality management expectations, as outlined in the relevant company directives and procedures.

Knowledge and Skills

Experience and Qualifications