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Hospitality • greater sudbury on
- Promoted
Guest Services Manager | Days Inn & Suites by Wyndham Thunder Bay
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Dexterra GroupSudbury, ON, CAGuest Services Manager | Days Inn & Suites by Wyndham Thunder Bay
Silver Hotel GroupSudbury, ON, Canada- Full-time
Job Description
Job Description
Guest Services Manager
We are currently hiring a Guest Services Manager to join our dynamic team at our Days Inn & Suites by Wyndham location in Thunder Bay, ON. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property’s ongoing competitiveness in the market.
The right candidate will be a dynamic leader, focused on service. We are seeking someone who can bring a new perspective to our offering. You have charisma and a "can do" attitude that engages people to want to do business with us. You have attention to detail and are self-motivated. You're open to new thoughts and ideas and enjoy working with people.
What We Offer
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Education Reimbursement for you (and your children!)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts
Key Responsibilities
Reporting to the General Manager, the Guest Services Manager will :
What We are Looking For...
About Days Inn & Suites by Wyndham Thunder Bay
Days Inn & Suites Thunder Bay is an award-winning Hotel offering 92 well-appointed guestrooms, a fitness room, salt water swimming pool and hot tub, along with one meeting room. We offer our Guest’s a deluxe continental breakfast each morning. A quick 10-minute drive from the Thunder bay International Airport this Hotel is located near Confederation College and the Intercity shopping area. Sharing our parking lot with Tim Horton’s and Montana’s offers our Guests some great meal options without leaving the parking lot.
As part of Wyndham Worldwide Hotels, we have access to over 9,000 Hotels globally.
About Silver Hotel Group
About Us
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map : Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at . The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.