Hardware technician Jobs in Laval, QC

Job Description

Job Description

Job Summary :

We are seeking a skilled and motivated, dynamic Point of Sale (POS)Technician to join our team. As a POS Technician, you are responsible for both Software and Hardware and will play a crucial role in customer & sales support. The ideal candidate will have a passion for delivering customer support, a strong technical background and excellent communication skills.

Responsibilities :

1. Technical Support :

a. Provide timely and effective technical support to end-users experiencing issues with our Point of Sale software.

b. Diagnose and troubleshoot software-related problems, escalating issues when necessary for advanced resolution.

2. Installation and Configuration :

a. Assist clients with the installation and configuration of our POS software, ensuring a smooth onboarding process.

b. Collaborate with other teams to customize and tailor the software to meet specific client needs.

c. On-site service is required.

3. Software Updates and Maintenance :

a. Stay informed about the latest software updates and ensure clients are using the most current versions.

b. Perform routine maintenance tasks to optimize software performance and security.

4. Documentation :

a. Create and maintain comprehensive documentation for troubleshooting, installation procedures, and best practices.

b. Train end-users on software functionalities and provide user manuals as needed.

5. Quality Assurance :

a. Collaborate with the development team to identify and report software bugs, ensuring prompt resolution.

b. Conduct thorough testing of new software releases to guarantee stability and functionality.

6. Customer Communication :

a. Maintain clear and consistent communication with customers to update them on the status of their support requests.

b. Provide friendly and professional customer service, demonstrating empathy and understanding.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support or a similar role, preferably with Point of Sale software.
• Strong knowledge of POS hardware, software, and peripheral devices.
• Familiarity with database management systems and SQL – An asset Excellent troubleshooting and problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Reliable vehicle required & drivers license

If you are passionate about technology, customer service, and contributing to the success of businesses through innovative POS solutions, we encourage you to apply. Join our team and be a key player in shaping the future of Point of Sale software!

Résumé du Travaille :

Nous cherchons un technicien en logiciel de point de vente pour rejoindre notes équipe. Dans cette position, vous allez avoir un rôle vital en l’entretien, dépannage, et l’augmentation de notre logiciel de point de vente. Le candidate idéal soutien une fondation technique, compétences en résolution de problèmes, et une passion pour fournir la support client incroyable.

Responsabilités :

1. Support Technique :

a. Fournir assistance technique rapide et effectif aux utilisateurs qui raconte des problèmes avec le logiciel de point de vente.

b. Résoudre les problèmes liés aux logiciels, et si nécessaire, monter les problèmes pour un résolution avancée.

2. Installation et configuration

c. Aide les clients avec l’installation et configuration de notre logiciel de point de vente pour assurer que le process d’embarquement est

d. Travaille avec autre équipes pour personnaliser le logiciel pour répondre aux besoins spécifiques du client.

e. Service sur site est essentiel.

3. L’Entretien et l’actualisation du Logiciel

f. Rester informé sur les mises à jour logiciels les plus récent, et assurer que les clients utilisent les variantes les plus nouvelles.

g. Effectuer régulièrement des taches de maintenance pour assurer que le logiciel est optimisé and sécurisé.

4. Documentation

h. Créer et maintenir documentation complète pour dépannage, processus d’installation, et meilleurs pratiques.

i. Enseigner les utilisateurs sur les fonctions du logiciel et donner les manuels quand nécessaire.

5. Assurance Qualité

j. Travaille avec l’équipe de développement pour identifier et signaler aux bogues logiciel pour permettre une résolution vite.

k. Test les nouveaux logiciels

6. Communication Client

l. Maintenir communication claire et cohérent avec les clients pour qu’ils savent les mises a jours récent de leurs demande de soutien.

m. Assurer le service client sympathique et professionnel, démontrant empathie et compréhension.

Qualifications :

Si vous êtes passionnée du technologie, service clients, et contribuer au succès des entreprises et les solutions de point de ventes, nous vous encourageons d’appliquer à la position. Rejoins notre équipe et contribuer au futur du logiciel de point de vente!

Company Description

AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.

Company Description

AM / PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM / PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM / PM Service a reliable choice for businesses seeking effective and tailored POS solutions.