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CB CanadaSt. Albert, Alberta, CanadaJoin our mission
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.
Overview
If you are a highly motivated individual with an active unrestricted credential (CPA / EA / Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.
Job Requirements : What you'll bring
- Must possess active unrestricted credential : EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws
- Must possess or be able to obtain any related State licenses, certificates, permits or bonds
- Must possess active PTIN (Preparer Tax Identification Number)
- 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients / customers, using commercial tax preparation software
- Working knowledge of Circular 230
- Audit experience a plus (IRS and state tax authorities)
- Proficient with technology; solid knowledge of computer operations and software
- Must have (or be willing to obtain) a dedicated hardwired internet connection
- Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment with minimal supervision
- Critical thinking, problem solving, research skills and determination
- Bilingual (English / Spanish) communication skills (written & spoken) a plus
How you will lead