Education

• Bachelor's degree
• or equivalent experience

Work setting

• Willing to relocate
• Help desk
• Private company, corporation or industry
• Office building
• Information technology (IT) infrastructure

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents
• Provide advice on information systems strategy, policy, management and service delivery
• Document technical requirements to ensure that products, processes and solutions meet business requirements

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• Device drivers
• Internet
• Servers
• Desktop applications
• Security software
• MS Active Directory
• MS Office
• MS Windows
• Wireless networks
• MS Outlook

Area of work experience

• Information technology (IT) service delivery

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Learning / training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Variable or compressed work week
• Wellness program