Agent de centre d'appel (français/anglais) - Call Center Agent (English/ French)- Hybrid (VC)

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the Apply button to get started!

Amazing opportunities don't just happen!

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring Bilingual (French / English) Call Center Agents to add to our Team.

Full Time Opportunities

Competitive Salary

Hybrid work environment (minimum of 1 day per week in office)

Equipment will be provided by us

Fluent in French & English

First Day of orientation will be onsite

WHAT YOU WILL DO

As a Bilingual Call center Agent,

Review account status / information thoroughly by using the tools available and find the best solution for the customer where applicable.

Take necessary follow up actions until the customer issues are fully resolved.

Negotiate payment terms / arrangements if applicable.

Review account status / information thoroughly to understand the customer’s inquiry / need.

Respond to inquiry / need and decide upon the most appropriate solution, if applicable.

Recommend appropriate solutions, products and / or alternative options to resolve customer inquiry / need, if applicable.

Overcome consumer objections; refer complaints immediately to the appropriate MC / TL / relevant department.

Engage with customers on all inbound / outbound calls, emails, and other channels of communication applicable and / or supports to update customer’s account information

Champion company core values and other company programs

Other duties as assigned

WHY WORK WITH US

Salary starting at $21.00 / hour + Potential Bonus (if applicable)

Health & Dental Benefits available after an initial waiting period

Casual Dress Code

Amazing work culture where you can learn and grow

Full Time Various shifts including afternoons, evenings, and weekends

Hybrid work environment (minimum one day per week in office, as per client requirements)

Refurbished historical building across from Budweiser Gardens

Close to Covent Garden Market

Free coffee, tea, hot chocolate and lattes in our kitchen

Enjoy the onsite gym

Play in the arcade or check out the downtown views from our rooftop patio

Public transit stops steps from our door

Desks that adjust to standing

ABOUT YOU

You must be fully fluent in both French and English (written and verbal)

You enjoy talking to people on the phone

You are empathetic, a good listener, and want to help others

You have a desire to grow and drive your career forward

WHO ARE WE

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.

With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center.

We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

Office Location : London, Ontario

345 Ridout St. N, Suite 200

London, Ontario

N6A 2N8