Freelance Jobs in Blackfalds, AB
Last updated: 30+ days ago
- Promoted
Client Services Administrator
freelance.caRed Deer, Canada Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervis...Show moreLast updated: 30+ days ago
Field Education Trainer - Multi-Brand - Edmonton, Alberta
ESTÉE LAUDER CompaniesAlberta, Canada To educate Retail partner teams by providing them with the product knowledge, service and selling skills necessary to meet sell-through goals, service standards and turnover targets.This will be ac...Show moreLast updated: 30+ days ago
Client Services Administrator
freelance.caRed Deer, Canada30+ days ago
Job descriptionMinimumHigh School Diploma Required Diploma or Degree in Science or Administration an asset Minimum 1 year customer service experience Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems) Excellent communication skills with clients and members of the team, both verbal and written Excellent organization and time management skills Attention to detail for routine tasks and commitment to quality standards Ability to work well under pressure General office environment with some exposure to laboratory environment. Sitting for prolonged periods of time in an office setting. Compliance with established safety procedures and appropriate PPE. Manual dexterity is required. Exposure to excessive noise, dust and / or varying temperatures is rare
Responsibilities :
- Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services Supervisor or Client Services Manager
- Ensure delegated client requests are completed in a timely and accurate manner including : Submission of bottle order, re-assignment and re-analysis requests Providing clients with accurate and timely information based on consultation with appropriate resources such as estimated time for delivery of results and technical inquiries Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time Notifying clients of sample integrity issues
- Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following : Responding to client inquiries by email or phone call Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders
- Provide assistance to Logistics and Shipping, when required, by : Preparing bottle orders as per requested submissions Organizing and labeling samples
- Logging samples into LIMS (Laboratory Information Management System)
- Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department
- Participate in team training
- Assist in internal and external audits
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