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Financial consultant Jobs in Scarborough, ON
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Financial Support Consultant
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KPMGToronto, Ontario, CanadaFinancial Support Consultant
Sun Life FinancialToronto, ON, Canada- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description :
Reporting to the Manager, Financial Planning Tools and Training, this role provides business technical support in the development, implementation, maintenance, and effectiveness of the holistic needs analysis / planning sales tools. The primary focus of the incumbent in this role will be to work closely with Estate & Financial Planning Services (EFPS) and Financial Planning Consultants in supporting the business / technical platform, to assist advisors in developing their technical skills and knowledge. The incumbent will also assist the Sun Life SLFD advisor to build basic holistic needs analysis in One Plan (Conquest) based on the Needs Based Selling Practice.
What will you do?
- Replying to email requests for assistance delivered to the shared inbox within the 24 hours service level agreement
- Manage and maintain files in shared inbox, Salesforce, OneNote and SharePoint sites relating to requests received specific to Conquest support
- Configure business elements of Conquest following all established protocols. For example : coordinate manual provisioning for Production, Training and UAT environments, and track for audit purposes
- Track defect and enhancement requests to assist and align to the Conquest Product Owner for monthly releases
- As the support consultant, you play a key role in the testing for business, including testing defect fixes
- Liaise directly with Conquest Planning support team as needed to obtain business and technical related support
- Escalates technical issues regarding access issues to Conquest, to correct business units for solution. For example, Salesforce integration, WalkMe support and ServiceNow requests
- Provide basic technical / needs analysis training support for Sun Life SLFD advisors, field managers / staff, EFPS and head office business partners, as required via Training and / or Production environment for Conquest
- Liaise with Manager of Financial Planning Tools and Training to monitor and evaluate issues / gaps that create potential training and / or marketing opportunities for the SLFD field managers and advisors
What do you need to succeed?
What's in it for you?
Salary Range : 56,000 - 93,000
Job Category : Sales - Distribution Support
Posting End Date : 02 / 02 / 2025
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