Field investigator Jobs in Montreal, QC

Are you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector? Do you have experience in documentation production

Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?

Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office.

Reporting to the Senior Manager, Legal Support Professionals in the Montreal office, the Business Center Supervisor will be responsible for coordinating the daily operations of the center, ensuring the effective management of documentary production and supervising the team.

He or she will ensure that quality and deadline objectives are achieved, while contributing to the continuous improvement of processes and the development of the team's skills.

Advantages

• Full-time, permanent position;
• Competitive salary;
• Group insurance paid in full by the employer on Day 1;
• Collective pension plan, the employer contributes 5%
• 500 annual wellness account
• Vacation : 20 days per year (4 weeks)
• Potential yield bonus of 5% / year

Responsibilities

Coordination and management of operations

Effectively manage the overall process of receiving and processing document production requests, evaluating, prioritizing and assigning tasks to ensure their timely completion.

Ensure a high level of quality and precision in the work carried out, ensuring that all documents produced meet the quality standards and expectations of the firm.

Compile and analyze center activity monitoring statistics (performance, volumes processed, delivery times) and implement optimizations to improve results.

Ensure effective workforce planning to meet customer needs, including proactive management of leave, schedule adjustments and work overload situations.

Approve requests for leave and schedule changes, ensuring optimal coverage of business hours.

Take an active part in documentary production using in-depth knowledge of office tools.

Customer service and liaison

Provide a high level of customer service by establishing proactive communication with internal customers, in order to understand, anticipate and respond to their specific needs.

Ensure regular follow-up with internal customers to measure their satisfaction and guarantee the quality of the service provided by the team.

Promote business center services by encouraging the use of available resources and developing initiatives to better meet customer needs.

Act as the main point of contact between the business center and its various customers, ensuring that their expectations are well understood and respected.

Team supervision and development

Supervise the daily activities of the team, including workload, attendance and performance of members.

Mentor and support team members by providing regular constructive feedback, identifying training needs and encouraging professional development.

Participate actively and closely with the senior manager on performance management, including the implementation of performance improvement measures and disciplinary measures when applicable.

Actively participate in the recruitment process, including pre-selection, interviews and integration of new employees.

Lead regular team meetings to ensure good flow of information and align efforts with the objectives of the business center.

Continuous improvement and innovation

Identify and implement improvements to documentary processes in order to increase efficiency, reduce delays and optimize service quality.

Ensure the review, creation, updating and effective implementation of procedure guides and internal documentation, ensuring that the team rigorously applies established standards and practices, and assuming responsibility for the results linked to their adoption and respect.

Contribute to the development of new documentary models and tools, ensuring that the team masters their use and supervising their deployment.

Technical support and training

Provide front-line technical support to team members and internal users, particularly on Microsoft Office suite applications.

Assess skills gaps within the team and organize continuing education sessions to strengthen the technical and operational capabilities of document specialists.

Supervise the creation of training materials and monitor new technologies implemented within the business center.

Qualifications

Diploma of college studies (Human sciences – administration profile, Office automation techniques, specialization in legal secretarial work or related field)

Experience in personnel management and ability to proactively lead a team

Relevant experience in the field of documentary services or in a service department would be considered an important asset

Proficiency in the Microsoft Office suite, including Word, Excel, PowerPoint and Adobe Acrobat, with a passion for learning new software

Highly developed skills in managing multiple priorities, problem solving, decision making, conflict management and negotiation

Excellent customer service skills

Highly developed organizational skills, with the ability to work under pressure and adapt to changing business needs

Excellent oral and written communication skills, in French and English

Thoroughness, attention to detail and ability to analyze and compile data to produce clear reports

Ability to convey knowledge in an effective and enjoyable manner, using a variety of techniques

Diplomacy, discretion and good judgment

Experience in project management and continuous improvement is an asset

Summary

Are you interested in this position? Please send your application by email to [email protected] and we will contact you shortly if your profile matches the criteria.

We look forward to speaking with you.

Human Forward !

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.