Entry level information security Jobs in Mississauga, ON

Job Description

WHAT'S THE JOB?

Position Summary

The Supervisor, Customer Care plays a critical leadership role in delivering exceptional guest experiences within a fast-paced airport environment. This position is responsible for overseeing frontline customer care teams, ensuring service excellence, and upholding the highest standards of hospitality, professionalism, and operational efficiency.

• Ensure all OSRs are greeting members of the travelling public using the active offer or other French terminology as required by the GTAA
• Successfully complete all required training and courses
• Perform the work in accordance with instructions and directions issued by the GTAA
• Act as a first point of contact for customer complaints / escalations and address as required.
• Have an acceptable technical knowledge to work with automated processes
• Always greet passengers with “Hello bonjour”
• Ensure employees are Validating and confirming passengers need and right of entry / exit to / from controlled and restricted areas
• Ensure employees Validate acceptable travel documentation to enable passenger entry to certain areas
• Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
• Control the backflow of passengers into controlled / areas
• Monitor assigned area / zone to ensure the efficient and expeditious flow of passengers
• Establish effective working relationships with other TSR’s and MO’s to ensure the availability of services consistent with passenger needs
• Prepare Incident / Occurrence Reports for any incident or event that directly involves customer complaints / concerns, safety / security, or operational issues / events
• Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
• Convey a professional and welcoming presence by interacting with employees, members of the traveling and general public while multi-tasking
• Listen carefully and have patience with all passengers or visitors to Pearson
• Be proactive and assist passengers and guests by solving problems or directing them to the airline / stakeholder or information kiosk for assistance
• Take direction and react quickly to changing priorities
• Achieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs)
• Maintain sharp observation skills along with awareness of surroundings
• Read memos and communications before shift commences
• Perform any additional duties assigned by management
• Ensure stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan.
• Ensures realigned or added stanchions when queues grow to maintain line management
• Ensures clean stanchions to maintain serviceability
• Always ensure care and control of any technology devices

Qualifications

WHO ARE WE LOOKING FOR?

Additional Information

WHAT'S IN IT FOR YOU?

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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