Human Resources Associate - PROCOM KW is searching for a Human Resources Associate to support our software client’s Human Resources Shared Services (HRSS) team.
Human Resources Associate Job Details
As a Human Resources Associate, you will provide administration support to the Global HR team. You will assist with Human Resources transactions and administration and you will assist with employment changes, benefit and savings administration, HR policies, practices, and procedures.
Human Resources Associate Responsibilities
Seamless execution of a full range of duties related to the Americas HRSS transactions including :
Canadian Benefit Billing (AD&D, Home and Auto, RRSP, Medical, Dental, Vision, Life Insurance, Short Term Disability)
Brazil Benefit Billing (Life Insurance, Medical, Dental, Vision)
US Benefit Billing (Legal, FSA, Kaiser, New York, New Jersey, STD, Life Insurance, AD&D, Medical, Dental, Vision)
Responsible for ensuring proper setup and cancellation of employee benefits
Manage various files as they relate to benefits for the Americas team (contribution changes, suspensions, demographic file, payroll change files, information loads)
Collation and distribution of global service award letters
Answer all questions around policy and process for various programs including gym memberships
Employment verifications
Data entry to HRIS system as required
Employment Change letter creation / distribution
Help distribute and assign workload through HR ticketing system for the team
Mail pickup / drop off and delivery for HR department
Responsible for accurate filling and storage of employee records
Ensure all standard operating procedures are continuously updated / maintained based on knowledge and understanding of processes managed
Ensure all escalated issues are handled in a timely manner and resolution is communicated
Ensure delivery against service level agreements
General administration / project work
Human Resources Mandatory Skills
1 -2 years of experience, some of which is relevant to the job
Post-secondary education
Intermediate Level - Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
Preferred - Completed Human Resources diploma, designation or certification
Strong Administration Skills
Ability to work under pressure with tight deadlines
Communication Skills
Computer Literacy
Ability to multitask yet remain detailed orientated
Able to perform job responsibilities and duties under minimal supervision
Strong customer service orientation
High level of integrity and confidentiality
Human Resources Associate Nice to Have Skills
SAP or equivalent Human Resources Information System
Country specific knowledge (specifically benefit knowledge)