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Engagement manager Jobs in Stratford, ON

Last updated: 7 hours ago
Senior Customer Engagement Consultant

Senior Customer Engagement Consultant

BankwestPerth Central
Full-time
The Customer Solutions Team (CST) is looking to expand our team and are looking for people with experience in risk and complex customer engagement to join on a permanent basis.Formal training will ...Show moreLast updated: 24 days ago
Audit Senior

Audit Senior

Regal Executive SearchOntario, CA
CA$70,000.00 yearly
Certified public accounting and advisory firm that delivers innovative advisory, accounting, tax, and specialized services. We are looking for talented professionals to join our rapidly expanding te...Show moreLast updated: 30+ days ago
  • Promoted
Senior Tax Manager

Senior Tax Manager

IFG International Financial Group LtdON, Canada
Our client is a well-known and respected public accounting firm in Guelph.They are looking for a Senior Tax Manager to join their firm. They are offering fantastic development paths and ongoing trai...Show moreLast updated: 10 days ago
Lead, Co-Design, Engagement and Health Equity – Patient Access & Navigation

Lead, Co-Design, Engagement and Health Equity – Patient Access & Navigation

Ontario HealthOntario Health, Ontario
CA$97,692.52–CA$122,115.65 yearly
Full-time
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in...Show moreLast updated: 30+ days ago
Manager, External Stakeholder Relations

Manager, External Stakeholder Relations

Parrish and HeimbeckerON, CA
Full-time
Quick Apply
Manager, External Stakeholder Relations Parrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has ...Show moreLast updated: 6 days ago
  • Promoted
Senior Program Manager

Senior Program Manager

MedAccess RecruitersOntario, Canada, Canada
Full-time
Job Title : Senior Program Manager, Patient Support ProgramsThe Senior Program Manager, reporting to the Director of Patient Programs, will lead and inspire a team of Program Managers responsible fo...Show moreLast updated: 4 days ago
Assistant General Manager - Fine Dining

Assistant General Manager - Fine Dining

JRoss RecruitersOntario, NIAGARA REGION
Permanent
Collaborate with the General Manager to oversee daily operations, ensuring a seamless and elevated guest experience.Lead, inspire, and support the front-of-house (FOH) team in delivering exceptiona...Show moreLast updated: 20 days ago
  • Promoted
Communications and Engagement Advisor

Communications and Engagement Advisor

City of Greater SudburyGreater Sudbury, Sudbury District, Canada
CA$43.71 hourly
Part-time
Communications and Community Engagement.Office of the Chief Administrative Officer.The start date will follow the selection process. This position is eligible to work remotely on a part-time basis (...Show moreLast updated: 6 days ago
Community Engagement Advisor

Community Engagement Advisor

STRABAG INCON, Kanada
Assist in developing and executing community engagement strategies for major infrastructure projects, including construction operations. Coordinate and lead stakeholder engagement activities such as...Show moreLast updated: 30+ days ago
  • Promoted
Vice President, Communications and Engagement

Vice President, Communications and Engagement

Ontario Health atHomeOntario, CA
CARE AND BE CARED FOR - THIS IS YOUR HOME.Are you a strategic communications leader who thrives in a collaborative environment? Do you enjoy leading a team of communications and engagements profess...Show moreLast updated: 10 days ago
  • Promoted
(Senior) Brand Manager, Aesthetics

(Senior) Brand Manager, Aesthetics

Galderma Pharma S.AON, Canada
Senior) Brand Manager, Aesthetics.Reporting into the Director, Brand and Omnichannel Marketing, we are seeking a dynamic and results-driven. This individual will be driven by data, insights and will...Show moreLast updated: 30+ days ago
Indigenous Student Engagement Facilitator

Indigenous Student Engagement Facilitator

York Region District School BoardOntario, Canada
CA$83,446.00 yearly
Full-time
APPLICATIONS ARE INVITED FOR THE POSITION OF INDIGENOUS STUDENT ENGAGEMENT FACILITATOREQUITY, DIVERSITY, INDIGENOUS EDUCATION & COMMUNITY RELATIONS Non-Union Level 10 - $67,485 - $83,446Hybrid work...Show moreLast updated: 30+ days ago
  • Promoted
Division Manager

Division Manager

Shorr Packaging Corp.ON, Canada
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Together, We Own it! Start your employee owner journey with Shorr Packaging.We are seeking a dynamic Division Manager (DM) to oversee the day-to-day operations teams, sales team, and P&L of our rap...Show moreLast updated: 10 days ago
  • Promoted
Technical Product Support Manager

Technical Product Support Manager

Equifax, Inc.Northwestern Ontario, Thunder Bay District, Canada
We are looking for a Technical Product Support Manager to oversee our technical services customer care team.This team primarily supports our Affordable Care Act (ACA) product.The Manager is respons...Show moreLast updated: 13 days ago
  • Promoted
  • New!
Project Manager

Project Manager

KyndrylOntario, Canada
Full-time
Our valued healthcare client is seeking the services of a Senior Cyber Security Project Manager to assist with the implementation of a multi year cyber security plan to establish operating procedur...Show moreLast updated: 7 hours ago
Senior Engagement Manager

Senior Engagement Manager

OnX CanadaOntario Canada, ON
CA$120,000.00 yearly
The Engagement Manager will support the sale of IT Staffing and Consulting Services in their respective Region under the direction of the Director, Services Sales. The Engagement Manager will execut...Show moreLast updated: 30+ days ago
Community Engagement Team, Alberta Lead

Community Engagement Team, Alberta Lead

OMF International - CanadaOntario, CA
CA$21.00 hourly
Permanent
Position DescriptionAs part of the OMF Canada Community Engagement Team, the Alberta Team Lead coordinates OMF’s mobilization work in Alberta. In this role, you and your team will encourage, partner...Show moreLast updated: 30+ days ago
IMC Director, Pan-Canadian Stakeholder Engagement

IMC Director, Pan-Canadian Stakeholder Engagement

BoydenON, CA
Innovative Medicines Canada (IMC).Director, Pan-Canadian Stakeholder Engagement.IMC is the national association representing Canada’s innovative pharmaceutical industry. The industry proudly support...Show moreLast updated: 30+ days ago
Partner Engagement Communications Intern

Partner Engagement Communications Intern

York UniversityOntario, Canada
CA$19.00–CA$24.50 hourly
The Partner Engagement team supports the University's efforts to engage and partner with a wide variety of corporate and non-profit organizations in areas of mutual interest.We support, co-ordinate...Show moreLast updated: 30+ days ago
Human Resources Manager

Human Resources Manager

The Pod GroupPeel Region, ON, CA
Full-time
Quick Apply
A growing, community-based organization that provides shelter and outreach support for homeless youth in Peel Region.They are a leading organization recognized in the community for its commitment t...Show moreLast updated: 30+ days ago
Senior Customer Engagement Consultant

Senior Customer Engagement Consultant

BankwestPerth Central
24 days ago
Job type
  • Full-time
Job description

The Customer Solutions Team (CST) is looking to expand our team and are looking for people with experience in risk and complex customer engagement to join on a permanent basis. Formal training will be provided.

Who are we and what we do :

The Customer Solutions Team (CST) is a dedicated team to support customers with simple and complex enquiries relating to identification, Temporary Online limit Increases, high risk interactions and everyday banking.

CST accept inbound calls from the Customer Engagement Centre as well as actioning Case Management tasks and outbound calls.

  • We are a team of 14 colleagues currently and we will be expanding to a team of 25.
  • One Team Leader
  • One TSO (process expert)
  • We also support the fluid space across Digital chats & the consolidated lines if capacity allows

CST are passionate about providing a positive and supportive customer and colleague experience, we strive for consistency and accuracy when providing customer guidance and colleague feedback.

If you are someone who has a high standard of risk awareness and have a passion for building strong relationships and providing professional and friendly service, then we want to hear from you!

Hours : Monday to Friday 6 : 30am-6 : 00pm and Saturdays 6 : 30am-3 : 30pm (Extended hours to be confirmed)

Here is a snapshot of what we do, every day is different!

  • Verify identification of our Failed ID customers
  • Identify and report on key risks within the business, keeping fraud and risk awareness at the forefront of your mind.
  • Accept inbound calls from the Customer Engagement Centre
  • Navigate CPS to complete case management tasks and outbound calls
  • Accurately record key conversation points with customers and communicate their concerns.
  • Complete administrative tasks such as Write Off requests and indexing.
  • Build colleague capability through positive and constructive feedback.

    • What we are looking for :

  • Demonstrated case management / ownership capability, including liaising with other teams to work towards a successful outcome for the customer.
  • Demonstrated Risk awareness.
  • Excellent organisational skills with the ability to work on multiple tasks.
  • Strong computer skills and experienced in navigating multiple applications simultaneously. E.g. CustomerOne, HOST, CPS, FirstPoint.
  • Demonstrated ability to use your own judgement to make decisions that are in the best interests of both our customers and our business.
  • Strong, well demonstrated customer service skills and competency in written and verbal communication.
  • Positive attitude and the ability to work effectively within a high performing and fast paced team.