Emergency dispatcher Jobs in Old toronto, ON

Job Description :

• Receive and prioritize incoming calls, walk-in requests, and email communications in a professional and courteous manner.
• Promptly dispatch appropriate security personnel to respond to emergencies, alarms, service requests, etc.
• Monitor the status and location of security personnel to ensure efficient deployment.
• Record and maintain accurate documentation of all dispatch activities for quality assurance and reporting purposes.
• Monitor security systems, such as CCTV, alarms, and access control systems.
• Coordinate communication between security personnel, clinical staff, leadership, law enforcement, and other relevant parties.
• Notification to authorities, such as Police or Fire, in case of emergencies.
• Utilize two-way radio system to communicate with security personnel.
• Provide support and assistance to security personnel based on camera observations.
• Respond calmly and effectively to high-pressure situations or emergencies.
• Follow escalation process to inform site leadership of high-level incidents.
• Conduct regular audits of security systems and equipment to ensure functionality.
• Maintain awareness of security policies and procedures.
• Process and inform Paladin Operations of all extra coverage requests and ensure adequate follow up.
• Perform other duties as assigned.

Qualifications :

Prerequisites :

Why choose Paladin?

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