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Manager
MacEwan UniversityEdmonton, ABrestaurant manager
2627893 ALBERTA LTDEdmonton, AB, CAMarket Research Analyst
Argus Machine Co. Ltd.Edmonton, AB, CASecurity Manager
Cenergy InternationalEdmonton, AB, CAProduct Manager, Education
CSA GroupEdmontonSupervisor, Sales and Services Rep
Grainger BusinessesEDMONTON, AB, CAStore Manager
Foot LockerEdmonton, AB, CAbar manager
The Canadian Bar code CorporationEdmonton, AB, CAManager
Alberta Health ServicesEdmonton, Edmonton ZoneManager / Senior Manager, Tax
KPMG-CanadaEdmonton, Alberta, CanadaSupervisor, Sales and Services Rep
GraingerEDMONTON, AB, CAManager, Marketing Technology & Innovation
Fountain TireEdmonton, AB, CACustomer Support Specialist
RoktEdmonton, Alberta, CanadaManager on Duty / Duty Manager
Coast HotelsEdmonton, AB, CAPayroll Manager
CB CanadaEdmonton, Alberta, CanadaThird Key, West Edmonton
Fossil GroupEdmonton, ABoffice manager
J S Trucking Ltd.Edmonton, AB, CAManager
MacEwan UniversityEdmonton, AB- Full-time
Opportunity
MacEwan University is seeking an experienced Manager for a full-time continuing opportunity with our Exam Services department. Reporting to the Associate Dean, you will be responsible for the strategic oversight, ongoing leadership, operational direction and management of services offered by MacEwan’s Exam Centre, which provides critical testing services and support to students requiring accommodations and deferrals. You will act as a critical resource in building the Exam Centre into a respected and student-focused service provider that is accessible, supportive, and responsive to the ongoing and changing needs of the student body and broader MacEwan community.
Key responsibilities include :
- Leading and managing staff, including assigning and monitoring workloads, preparing schedules, responding to emerging issues, and approving timesheets;
- Managing recruitment, selection, onboarding and training processes;
- Coaching and supporting staff, including performance management and conflict resolution;
- Collecting, maintaining and analyzing statistics, student feedback and operational data for department evaluations, business process improvements, and future planning;
- Developing, implementing, and updating annual operation, financial, marketing and communication plans;
- Participating in budget, strategic, and operational planning meetings and processes as a member of the leadership team within Student Affairs;
- Resolving day-to-day issues or student concerns and guiding service delivery standards to uphold service excellence;
- Collaborating with the Access and Disability Resources team to develop and maintain specific training around disability awareness, de-escalation, and dealing with unauthorized materials;
- Managing the planning, development, and oversight of technology resources, including productivity software, databases, and assistive devices;
- Participating on committees and liaising with internal and external stakeholders to maintain standards and practices;
- Making decisions on the duty to accommodate and handling instances of alleged academic misconduct or unauthorized use of materials;
- Advising and collaborating with campus partners on Exam Centre protocols, policies, and emerging assessment technologies and tools; and
- Developing and maintaining positive relationships with other post-secondary institutions’ exam programs to ensure best practices are implemented.
Skills
You will have :
Qualifications
Benefits
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes :