Director of customer service Jobs in Scarborough, ON

Last updated: 2 days ago

Promoted

Director of Customer Insight & Analytics

Indigo Books & Music Inc.Toronto, ON, Canada

Full-time +2

Director of Customer Insight & Analytics.Full-Time / Part-Time : Full-Time.Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused pe...Show moreLast updated: 9 days ago

Director of Customer Care

MHB GroupToronto, ON

This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through post-occupancy....Show moreLast updated: 30+ days ago

Promoted

Director of Finance

Robert HalfScarborough, ON, CA

CA$80.00–CA$85.00 hourly

Quick Apply

We are currently seeking a highly-analytical and qualified Director of Finance for a manufacturing and distribution Company. In this position, you will be responsible for the financial health of the...Show moreLast updated: 15 days ago

Director of Onboarding

The Leadership AgencyToronto, ON, ca

Full-time

Quick Apply

Our client is a market-leading B2B SaaS company revolutionizing their industry with cutting-edge technology.As the #1 software in their space, they serve tens of thousands of businesses, driving ef...Show moreLast updated: 7 days ago

Director of Finance

RatehubToronto, ON, CA

Full-time

Quick Apply

WHO IS RATEHUB? We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect.Ev...Show moreLast updated: 10 days ago

Promoted

Director of Finance

RateHubToronto, ON, Canada

Full-time

We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect.Every single team member...Show moreLast updated: 7 days ago

Promoted

Director of Service Operations

ConfidentialOntario, Canada, Canada

Full-time

We are seeking a Director of Service Operations to lead the expanding service team in North America.This involves liaising with external stakeholders including clients, sub-contractors, and supplie...Show moreLast updated: 3 days ago

Promoted

Director of Finance

RebelstorkToronto, ON, Canada

Full-time

Director of FinanceJoin team REBEL, the largest baby gear & home returns recommerce platform across North America.We provide shoppers access to the largest assortment of vetted Overstock, Open Box ...Show moreLast updated: 10 days ago

Promoted

Director of Operations

Crescent Hotels & ResortsToronto, ON, Canada

Full-time

Our Operations team works to provide a positive experience for all of our guests and associates.As the Director of Operations, your contributions ensure we meet or exceed guest, brand, and associat...Show moreLast updated: 2 days ago

Promoted

Director of Philanthropy

Luminato Festival TorontoToronto, ON, Canada

CA$90,000.00–CA$100,000.00 yearly

Full-time

If you prefer to have this document in an alternative format, please email [email protected] transcript or ASL video available on demand. Applications can be in point form, through video and / or...Show moreLast updated: 30+ days ago

Promoted

Director of Engineering

New School FoodsToronto, ON, Canada

Full-time

Engineering & Commercialization Full Time Toronto, ON.At New School Foods, our mission is to accelerate the transition to a sustainable food system. Using our proprietary and purpose-built product...Show moreLast updated: 16 days ago

Promoted

Director of Finance

Crrf FcrrOld Toronto, ON, Canada

CA$110,000.00–CA$130,000.00 yearly

Full-time +1

The Director of Finance plays a pivotal role in managing and overseeing the organization’s financial operations.A key aspect of this role is providing expert leadership and guidance in procurement ...Show moreLast updated: 30+ days ago

Promoted

Director of Customer Insight & Analytics

IndigoToronto, ON, Canada

Full-time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in one of our more...Show moreLast updated: 9 days ago

Promoted

Director of Product

OneLocalOld Toronto, ON, Canada

Full-time

AgencyEngine, the innovative white-label B2B extension of the OneLocal marketing platform, is in the process of creating and launching our next-generation website generator.Over the past seven year...Show moreLast updated: 25 days ago

Promoted

Director of Retention

CSC GenerationToronto, ON, Canada

Our mission is to connect people to their passions.Our four online stores—Backcountry, Competitive Cyclist, MotoSportand, SteepandCheap—aim to supply our customers with the gear, knowledge, and ins...Show moreLast updated: 16 days ago

Promoted

Director of Finance

CPG Executive Search Inc.Scarborough, ON, Canada

Full-time

Director of Finance - FP&A (Operations & Supply Chain).Our client is a leader in their category and rapidly expanding in the Consumer Goods sector. They are growing their customer base and market sh...Show moreLast updated: 4 days ago

Promoted

Director Of Finance

The Mason Group Incottawa or toronto, ontario, Canada

Full-time

Join a well-established crown corporation in the financial services space.You will have a public service impact while working with a corporation that is dedicated to excellence.This role is hybrid ...Show moreLast updated: 30+ days ago

Promoted

Director of Finance

Go2STAFFINGToronto, Ontario, Canada

serp_jobs.job_card.currency_minsalary_currency_maxsalary_dayly

Business Affairs & Finance.Our client is seeking a Director of Finance with a clear path to becoming their Chief Financial Officer (CFO). This is a rare opportunity to work closely with the curr...Show moreLast updated: 30+ days ago

Promoted

Director of Finance

VacoToronto

CA$150,000.00–CA$170,000.00 yearly

Permanent

Our client is a large investment management company.They are looking for a Director of Finance who will join the Private Equity business group. Excellent compensation package.Great opportunities for...Show moreLast updated: 30+ days ago

Promoted

Director of Operations

Pivotal Integrated HR SolutionsToronto, ON, Canada

Full-time

We are seeking a highly skilled and experienced Director of Operations to join our client’s dynamic team in the 3PL brokerage industry. The Director of Operations will be responsible for overseeing ...Show moreLast updated: 4 days ago

Director of Customer Insight & Analytics

Indigo Books & Music Inc.Toronto, ON, Canada

9 days ago

Job type

Full-time

Part-time

Permanent

Job description

Director of Customer Insight & Analytics

Full-time
Employee Type : Permanent
Full-Time / Part-Time : Full-Time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules :

We exist to add joy to our customers’ lives each and every time they interact with us and our products

Our job is to create joyful moments for our customers

We treat each other the way we’d treat a valued friend

We inspire each other to do our best work

We seek to ignite creativity and innovation every day

We give back to the communities in which we operate

MISSION

The Director of Customer Insight & Analytics is responsible for establishing and managing Indigo’s Customer Health Dashboard, which enables the organization to track customer behaviour against established weekly and monthly targets. The Director will provide actionable insights on customer behaviour trends to support key processes, including the Marketing Communication Process, the Plum Loyalty Program Development Process, the Weekly Performance Management Process, and the annual Strategic Planning Process.

The Director will monitor and share insights on market trends with the Marketing Team and senior management, providing a comprehensive view of opportunities and challenges related to existing and potential customers.

As a key member of the Marketing Team, the Director will contribute to the development of Marketing Strategy and play an integral role in the Corporate Strategic Planning Process.

This role will also lead the development of a highly skilled and engaged Customer Analytics and Insight Team, fostering a culture of data-driven decision-making to support Indigo’s overall strategic goals.

KEY PERFORMANCE METRICS

Internal customer's net promoter scores (within marketing and cross-functionally).

KEY ACCOUNTABILITIES

Customer Health Reporting

Build Indigo Customer Health Dashboard and share weekly insight on progress vs. objectives and opportunities for corrective action.

Deliver quarterly customer insight reviews to support ongoing strategic planning.

Support functional leaders with insight-driven analysis and recommendations across customers, competitors, markets and categories.

Maintain a strong partnership with IT to enhance the accuracy & breadth of data.

Strategic Insight Support

Unlock strategic choices and joint business planning opportunities to drive incremental sales and category growth.

Develop Indigo’s customer segmentation and ensure it is used and understood throughout the business.

Deliver ongoing research priorities, brand health tracking, and macro-customer insights.

Identify customer and business needs and adjust departmental and team objectives accordingly to maintain a high level of strategic foresight.

Leverage analytical expertise data / system / business knowledge to answer and anticipate critical business questions and opportunities and deliver insights to the business in ways that make a significant impact.

Coach and empower a team of Indigo growth analysts.

Give authentic feedback on performance and potential.

Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals.

Accountable for the overall engagement, productivity, turnover & bench strength of the team.

Build excellent partnerships with leaders across the Marketing, Retail, e-commerce, and Merchandising teams; empower their teams with the data and insights required to make better business decisions.

KEY RELATIONSHIPS

Reports to the Chief Marketing Officer.

Directly responds to customer health and behaviour-related insight requests from : Sr. Director of Loyalty, VP of Marketing Communication, Sr. Vice President of Retail, Sr. Director of indigo.ca, EVP & Chief Merchant.

Supports, as relevant, the Director of Data Structure & Integrity.

Liaises with external peers and experts in customer analytics and insights to continually build personal and organizational capability.

MINIMUM REQUIREMENTS

A degree in Business Administration with a concentration in Business and Marketing Analytics or a degree in Data Science.

A minimum of 7 years of progressively senior experience in roles focused on creating and communicating insights from customer behaviour data.

Proven ability to recruit, inspire, and lead high-performing teams.

Exceptional skills in analyzing and presenting customer data to surface meaningful insights.

Strong passion for understanding and interpreting consumer behaviour.

Demonstrated commitment to Indigo’s mission and alignment with our Guiding Principles.

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [emailprotected] if you require an accommodation at any time during the recruitment process.

J-18808-Ljbffr