Director of customer service Jobs in Hamilton, ON

About CHOICES Choices is a not-for-profit organization that is committed to providing the best supports to enhance the quality of life for people with intellectual disability.

Our goal is to see people living their lives to their fullest potential based on their personal preferences and dreams.

To learn more about Choices, please visit our website at www.choicesgroup.org /    Choices Board of Directors offers an opportunity to work with a committed group of people to make a difference in the lives of the individuals supported.

This is an excellent opportunity to expand your own abilities and provide leadership at a strategic level.

Responsibilities and Expectations : Provide strategic governance to the organization, ensuring that its mission, vision, and values are upheld.

Attend all Board meetings and participate independently and knowledgeably in deliberations.

Operate with integrity and credibility, demonstrating a passion for improving the lives of individuals that we serve.

Enhance the organization’s public image.

Lead and support fundraising efforts and resource development.

Ensuring strong fiduciary oversight, risk mitigation, financial management, and growth strategies.

Assessing the Board's performance as the governing body of Choices Association Inc.

Serve as an active advocate and ambassador for the organization and fully engage in identifying and securing financial resources and partnerships necessary for Choices to advance its mission.

To abide by the by-laws, code of conduct, and other policies that apply to the Board.

What are looking for A commitment to Choices Mission, Vision, Core Values and Strategic plan Skills and expertise in one or more areas listed above Ability to understand the financial position of the organization as presented in its financial statements Knowledge of the developmental services sector and leverage personal connections and networks to develop collective action to achieve our mission.

Ability to collaborate effectively and contribute to strategic discussions.

A willingness to attend board meetings, participate in committees, and advocate for our programs Previous Board governance experience is considered an asset We are looking for individuals with competences in : Human Resources Lawyers / Legal professionals Strategic Planning and Governance Community Engagement Marketing and Communications Strong understanding of the role of governance in advancing social, economic and health outcomes grounded from an equity, diversity and inclusion lens Why join us?

This position offers a unique opportunity for individuals seeking to make a significant impact on an organization’s success while work collaboratively with other dedicated professionals on the Board of Directors gain valuable experience in nonprofit governance and leadership Please apply with your resume and a brief cover letter describing why you’re an ideal fit for this role.

We thank all applicants for their interest in this opportunity, however, only qualified candidates selected for interviews will be contacted.

Please note that AI (artificial intelligence) will be used to screen, assess or select applicants for this position.

Choices is an  equal opportunity employer dedicated to diversity and to providing an equitable and inclusive workspace for everyone .

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC), Choices is committed to providing accommodations for all applicants upon request at any stage of the recruitment process.

Any information received relating to accommodation measures will be addressed confidentially.

Disclaimer The above statements are intended to describe the general nature and level of work to be performed.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All personnel may be required to perform duties outside of their normal responsibilities from time to time and as needed.

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