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Director of customer service Jobs in Hamilton, ON

Last updated: 17 hours ago
Director of FP&A

Director of FP&A

Big Viking GamesON, CA
Remote
Full-time
Quick Apply
We are seeking a finance leader to oversee FP&A and drive FP&A and the broader financial strategy of our organization.In this role, you will shape the company’s approach to resource allocat...Show moreLast updated: 3 days ago
Director of Finance

Director of Finance

The Pod GroupPeel, ON, CA
Full-time
Quick Apply
CLIENT-CENTRED • COLLABORATIVE • ANALYTICAL • RESULTS-DRIVEN • STRATEGIC.A leading community-based agency that provides support for men living with mental health and substance abuse issues and had i...Show moreLast updated: 18 days ago
  • Promoted
Director of Marketing

Director of Marketing

Carmen's GroupHamilton, CA
Permanent
Carmens Group is looking for an experienced and motivated Director of Marketing to join our Head Office team!.You will be the driving force behind marketing strategies to increase revenue, customer...Show moreLast updated: 15 days ago
  • Promoted
Director of Business Finance

Director of Business Finance

Serco Canada IncON, Canada
Full-time
Serco is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran statu...Show moreLast updated: 6 days ago
Customer Service Representative

Customer Service Representative

MaxPeopleHRBurlington, ON, CA
Full-time
Quick Apply
MaxPeople is a professional HR and Legal consulting firm offering clients customized approaches to create a people strategy that impacts business growth. We partner with small and mid-size companies...Show moreLast updated: 21 days ago
  • Promoted
Director of Finance

Director of Finance

LocalcoinGolden Horseshoe, ON, Canada
Full-time
Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currenc...Show moreLast updated: 4 days ago
  • Promoted
Director of Operations

Director of Operations

Regent CollegeHamilton, ON, Canada
Director of Operations – Aqua Fast Flush.This executive search is conducted by Nelson / Kraft & Associates on behalf of Aqua Fast Flush. With a longstanding presence in the industrial services sector,...Show moreLast updated: 14 days ago
  • Promoted
Director of Finance

Director of Finance

AplinBurlington, Halton Region, Canada
Aplin has partnered with our Ontario-based client to recruit a Director of Finance to join our client's team.The Director of Finance will oversee all financial operations, providing strategic leade...Show moreLast updated: 18 days ago
  • Promoted
  • New!
Director of Software Engineering

Director of Software Engineering

Confidential JobsBurlington, ON, Canada
Full-time
Our client is seeking a highly motivated and experienced Director of Software Development to lead their Payments software development team. In this critical role, the successful candidate will be re...Show moreLast updated: 17 hours ago
  • Promoted
Director of Data Analytics

Director of Data Analytics

CarePartnersWaterloo, Region of Waterloo, Canada
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages.We care for...Show moreLast updated: 14 days ago
Director of Sales (Medical)

Director of Sales (Medical)

AurumOntario, ON, CAN
CA$95,000.00–CA$100,000.00 yearly
Full-time
Quick Apply
WCD Global is a leading medical distribution company specializing in providing high-quality healthcare products to hospitals, clinics, and healthcare professionals across Canada.With a commitment t...Show moreLast updated: 8 days ago
  • Promoted
Director of Operations

Director of Operations

EgilityOntario, Canada, Canada
Full-time
Our client is an award-winning, fast-growing, clean technology company that produces value-added synthetic waxes and specialty polymers from post-consumer and post-industrial recycled plastics.Thes...Show moreLast updated: 1 day ago
  • Promoted
Director of Finance

Director of Finance

VacoBurlington, ON, CA
CA$160,000.00–CA$165,000.00 yearly
Permanent
Our client is a well-established company in the security industry.They are looking for a Director, Finance to join their team!. High growth organization – grow potentially into a CFO.Flexible and pr...Show moreLast updated: 30+ days ago
  • Promoted
Director of Digital Marketing

Director of Digital Marketing

Equiton Capital Inc.Burlington, Halton Region, Canada
Founded in 2015, Equiton is a recognized leader in private equity investments with 1 billion CAD in Assets Under Management (AUM). Our exponential growth is a direct outcome of our leadership team u...Show moreLast updated: 19 days ago
  • Promoted
Director of Commercial Planning

Director of Commercial Planning

OLIPOP PBCON, Canada
Full-time
OLIPOP, Inc is looking for a Director of Commercial Planning in Ontario, CA.This local job opportunity with ID 3040903617 is live since 2025-01-19 01 : 51 : 02. A company is looking for a Director of Co...Show moreLast updated: 8 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Farm Boy Inc.Burlington, Ontario, Canada
This position is responsible for contributing to the coordinated efforts of preparing and presenting a highquality shopping experience to all Farm Boy customers. The performance of the duties must e...Show moreLast updated: 15 days ago
  • Promoted
Director of Operations

Director of Operations

Nelson / Kraft and AssociatesBinbrook, ON, Canada
Full-time
Director of Operations – Aqua Fast Flush.This executive search is conducted by Nelson / Kraft & Associates on behalf of Aqua Fast Flush. With a longstanding presence in the industrial services sector,...Show moreLast updated: 17 days ago
  • Promoted
Director of Digital Marketing

Director of Digital Marketing

EquitonBurlington, CA
Permanent
Founded in 2015, Equiton is a recognized leader in private equity investments with 1 billion CAD in Assets Under Management (AUM). Our exponential growth is a direct outcome of our leadership team u...Show moreLast updated: 4 days ago
  • Promoted
  • New!
Director of Engineering Services

Director of Engineering Services

CamacamNortheastern Ontario, Cochrane District, Canada
CA$158,861.00–CA$169,713.00 yearly
Full-time
Director of Engineering Services.Cochrane is located in the breathtaking Bow Valley corridor in the foothills of the Rocky Mountains in Southern Alberta. With a population of over 37,000 people, and...Show moreLast updated: 17 hours ago
  • Promoted
Customer Service Representative

Customer Service Representative

Robert HalfStoney Creek, Ontario, Canada
We are offering a contract to hire employment opportunity for a Customer Service Representative in Stoney Creek, Ontario. This role is primarily in the customer service industry, where you will be t...Show moreLast updated: 30+ days ago
Director of FP&A

Director of FP&A

Big Viking GamesON, CA
3 days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

We are seeking a finance leader to oversee FP&A and drive FP&A and the broader financial strategy of our organization. In this role, you will shape the company’s approach to resource allocation and provide key insights to leadership on opportunities to drive value and help empower our Vikings to achieve success.

This role requires an experienced finance leader who can balance strategic vision with operational precision, seamlessly interface with cross-functional teams, and contribute to our growth ambitions.

Responsibilities :

Financial Planning & Forecasting

  • Budgeting & Forecasting Leadership : Drive annual and quarterly budgeting and forecasting processes, ensuring accuracy and alignment with company objectives, in collaboration with our Senior Director of Accounting.
  • Tactical Insights : Collaborate with Product and Data teams to integrate tactical opportunities and challenges into forecasts.
  • Performance Tracking : Establish systems for tracking progress against forecasts and identifying areas requiring intervention, in collaboration with our Senior Director of Accounting.

Strategic Resource Allocation

  • Investment Evaluation : Assess the financial implications of large-scale strategic initiatives, such as significant game development projects or new product launches, and provide actionable recommendations to leadership.
  • Cross-Portfolio Optimization : Analyze how shared resources are allocated and billed across sister companies to maximize efficiencies, improve performance, and align financial outcomes with strategic priorities, in collaboration with our Senior Director of Accounting.
  • Board & Executive Engagement

  • Board Reporting : Serve as the key financial liaison to the board, delivering concise, data-driven updates on company performance, strategic initiatives, and opportunities.
  • Strategic Presentations : Develop clear, compelling narratives that tie financial insights to broader business goals, supporting executive decision-making.
  • Operational Efficiency

  • KPI Frameworks : Design and monitor metrics that provide actionable insights into financial performance, cost optimization, and operational efficiency.
  • Process & Systems Improvement : Support our VP-Operations and Senior Director of Accounting in evaluating existing systems.
  • Cost Management : Implement cost-reduction strategies without compromising growth objectives, balancing efficiency and effectiveness.
  • Risk & Compliance Oversight : Support our Senior Director of Accounting in maintaining financial controls to mitigate risks and ensure compliance with policies and regulations.
  • Strategic Growth & M&A

  • Buy-Side Opportunities : Opportunistically evaluate acquisitions of legacy live operations game companies, providing financial and strategic analysis to support decision-making.
  • Business Case Development : Build and present cases for strategic investments, ensuring alignment with organizational priorities and ROI expectations.
  • Requirements

  • FP&A Experience : 6+ YOE in finance, in a FP&A, operational finance, and strategic financial capacity
  • Industry Experience : 3+ YOE in a software company
  • Cross-Org Influence : 1+ YOE in a role regularly interfacing with Product and Data teams
  • Communication Skills : Ability to articulate complex financial concepts to both technical and non-technical audiences
  • Bonus : Experience reporting into a board or CEO
  • Bonus : Experience as the sole finance resource in an organization
  • Bonus : Experience modeling LTV cohorts at a consumer company
  • Bonus : Experience modeling ROAS at a consumer company
  • Bonus : Exposure to mid-market and sub-scale M&A
  • Bonus : Experience with no-code financial modeling tools (e.g. Runway)
  • Benefits

    We offer a comprehensive benefits package designed to support our team members' well-being and professional growth. This includes health, dental, and vision coverage, generous paid time off for vacation, personal days, and sick leave, and competitive salaries. We are committed to fostering development through opportunities for professional growth and promoting a healthy work-life balance with additional health and wellness benefits.

    Our team members can also participate in our ‘Vikoins’ peer recognition and rewards program, enjoy the advantage of stock options, and benefit from group RRSP matching to plan for their future.

    Big Viking Games is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.