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Collaborate with the General Manager to oversee daily operations, ensuring a seamless and elevated guest experience.
Lead, inspire, and support the front-of-house (FOH) team in delivering exceptional service aligned with company's ethos.
Provide on-the-floor leadership during service, including guest engagement, staff support, and conflict resolution.
Conduct regular staff training to enhance product knowledge, service standards, and team morale.
2. Operational Oversight
Coordinate with kitchen and beverage teams to ensure smooth service execution and efficiency.
Manage FOH staff schedules, time-off requests, and shift assignments, balancing team needs with operational demands.
Ensure compliance with health and safety standards, as well as local regulations.
3. Guest Relations
Cultivate meaningful relationships with guests to deliver personalized and memorable dining experiences.
Address guest feedback and complaints professionally, ensuring prompt resolutions.
Maintain an active presence on the floor, engaging with guests and embodying the restaurant’s values.
4. Strategic Planning
Assist the General Manager in setting and implementing short- and long-term goals.
Contribute to initiatives that enhance the company's reputation and guest loyalty.
Participate in recruitment, onboarding, and performance evaluations for staff.
Requirements
Proven experience in a leadership role within an elevated or fine-dining establishment.
Exceptional organizational and multitasking skills in a high-paced environment.
Strong interpersonal and communication skills with a commitment to team and guest engagement.
A passion for hospitality, a detail-oriented mindset, and an ability to embody the company's ethos.
Knowledge of health and safety standards and local regulations.
Corporate Culture
A collaborative and innovative work environment that values authenticity, curiosity, and integrity.
A core focus on execution and a spirit of place, emphasizing regional ingredients that reflect the places where they were grown and the people who cultivated them.
Opportunities for professional growth within a celebrated establishment.
Competitive compensation package, including benefits and perks.