Desktop support technician Jobs in Dieppe, NB

Since _1997_,

• Ditech Tank Holdings
• has set the standard for propane cylinder / tank refurbishing and re-certification. We offer industry leading innovation, top quality service and the fastest turnaround time in the industry.

We are seeking motivated individual to join our dynamic, diverse team in the role of IT Hardware and Support Manager for our, Scoudouc, NB location. This position will also require the successful candidate to travel within North America.

As the IT Hardware and Support Manager, you will oversee the procurement, maintenance, and support of our organization’s IT hardware. You will lead a team of IT technicians and support staff, manage vendor relationships, and ensure the hardware infrastructure aligns with business goals and operational needs.

This role will report to

Director of IT

WHY JOIN US?

Employees and household members have access to onsite medical clinic

Employees have a quarterly paid bonus program that includes profit sharing. Free Parking!! Health Coverage, Pension and paid holidays (after only 30 days of employment). Fun activities, and work with a diverse group of individuals

If you have these qualities and are seeking long term employment with a progressive and growing company and, you also have the ability to work efficiently as an individual, as well as cooperatively with other employees…then Ditech Tank Holdings is looking for

to fulfill this managerial role

Key Responsibilities

Manage the procurement, deployment, and lifecycle of IT hardware, including computers, servers, printers, networking equipment, mobile scanners, and peripherals.

Supervise and lead the IT support team, ensuring timely and effective resolution of hardware-related issues.

Supervise and lead IT technicians, providing mentorship and support to enhance team performance.

Develop and implement hardware policies and procedures to optimize performance and security.

Monitor hardware inventory and manage relationships with vendors and suppliers, including negotiating contracts and warranties.

Plan and execute hardware upgrades, replacements, and integrations with minimal disruption to operations.

Provide technical support and guidance to users, resolving complex hardware issues.

Manage desktop support services, including troubleshooting and resolving end-user issues related to desktop hardware and peripherals.

Oversee software support processes, including installation, updates, and licensing compliance for business-critical applications.

Manage IT Managed Service Providers (MSPs), ensuring their services align with organizational needs and expectations.

Work with the Corporate IT Team to coordinate and implement global IT initiatives and ensure alignment with corporate IT standards and services.

Oversee the management of other physical and software systems, such as Service Management portals, security camera systems, and door access systems.

Collaborate with other departments to identify and fulfill IT hardware and software needs.

Ensure compliance with organizational and regulatory hardware and software standards.

Track performance metrics and generate reports on hardware efficiency, desktop support performance, and software support services.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.

5+ years of experience in IT hardware management or technical support roles.

Strong technical knowledge of IT hardware systems, including PCs, servers, and networking devices.

Proficiency in operating systems such as Windows, macOS, and Linux.

Proven leadership experience with the ability to manage and motivate a team.

Excellent problem-solving and decision-making skills.

Strong communication and interpersonal skills.

Experience with inventory and asset management tools.

Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified : Modern Desktop Administrator are a plus.

Must posses a valid passport with no travel restrictions

Job Type

Full-time

Salary

70,000-$80,000 / annually

Wage varies pending on skillset / experience.

Schedule :

Monday to Friday

Benefits :

Casual dress

Company events

Company pension / Blue Cross / Dental Care / Vision

Employee assistance program

Life insurance

On-site parking

Profit sharing.

Please forward your resume to : [email protected]

Job Types : Full-time, Permanent

Pay : $70,000.00-$80,000.00 per year

Additional pay :

Bonus pay

Benefits :

Dental care

Paid time off

Vision care

Schedule :

Day shift

Monday to Friday

Education :

Bachelor's Degree (preferred)

Experience :

Information Technology : 5 years (required)

Work Location : In person