With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of [Consultant], [Windows Desktop Engineer]!

The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and / or proactive needs for business.

Responsibilities

• Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
• Manage and complete assigned projects
• Provide status reports on managed system
• Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
• Must be willing to handle varying shifts – primarily night shift.
• Provide support of Citrix remote access environment including off-hours maintenance
• Manage Active Directory settings as they apply to the systems managed by the department
• Support distribution of software using Altiris
• Support patching of workstations, desktops and virtual workstations.
• Support file and print services for end users
• Support building cameras and management systems in several US sites
• Support Appsense environment for workstations and Citrix
• Support Antivirus and DLP systems

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Experience :

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.