Desk clerk Jobs in London, ON

Description

The Salvation Army London Centre of Hope Front Desk Clerk is responsible to greet and direct all visitors to the London Centre of Hope in a professional and courteous manner. The Front Desk Clerk is responsible for the registration and intake of all community members wishing to make application to stay at the London Centre of Hope. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.

KEY RESPONSIBILITIES :

Service Responsibilities :

• To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
• Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Manager
• Greet all visitors to the London Centre of Hope in a welcoming and respectful manner, and ensuring any visitors with appointments are guided to the appropriate location
• Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and / or taking and distributing telephone messages as required
• Accept, record and distribute mail and deliveries (including fax)
• Provide referrals or general information to community members
• Register new residents and notify hostel staff that person has been registered
• Distributing and monitoring use of access cards
• Maintain accurate records of client stays
• Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
• Ensure all reporting / recording is documented as required
• Accept, receipt and deposit in the safe, any monies received at Front Desk
• Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery
• Maintain information in confidence as required
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved
• To treat the property of The Salvation Army with due care and caution
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required
• Participate in supervision and performance appraisal process
• Participate in ongoing professional development and training

Health and Safety

Client Services

Perform other position related duties as required.

WORKING CONDITIONS :

Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24 / 7.

Shifts : Saturday and Sunday, 12 : 00 a.m. to 8 : 00 a.m.

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

EXPERIENCE AND KNOWLEDGE :

SKILLS AND CAPABILITIES :

Interested applicants must respond in writing with a cover letter and resume.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.