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IO Solutions is looking for a Help Desk Specialist to join our dynamic team in the city of Charlottetown, PEI. As a vital member of our Contact Center, you’ll be at the forefront of ensuring seamless communication and support for our valued frontline agents and members of our support teams. If you’re passionate about problem-solving, technology-driven solutions, and providing top-notch customer service, we invite you to explore this role further. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.
WHAT WE OFFER
Up to 50% discount on cell phone plans from our partners
A dynamic and welcoming work environment
Job stability
A multicultural team that makes you feel challenged and appreciated
A real opportunity to build a rewarding career through our Advancement Program
Responsibilities
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Qualifications
Proficiency in English language, both spoken and written
College or CEGEP education in a relevant field (e.g., Computer Science, Information Technology, or related)
Minimum of 2 years of experience in a related field, such as technical support or help desk assistance
Legal authorization to work in Canada
Willingness to relocate to Charlottetown, PEI, for this job opportunity