Customer support specialist Jobs in Oakville, ON

Reporting directly to the Customer Service Manager. The Sales/Customer Support Specialist will help the administration in building and maintaining a strong relationship with their clients and prospective clients in all lines of business. He/She will also handle administrative duties such as managing customer accounts, providing high-quality customer service, facilitating troubleshooting and managing sales leads in all lines of business.

MAIN DUTIES & RESPONSIBILITIES: 
Provides customer service and troubleshooting assistance on behalf of the sales team. 
Answers prospect inquiries to ensure satisfaction. 
Manages customer accounts in an organized manner. 
Manages the onboarding of new customers. 
Liaise with all departments to ensure the smooth onboarding process. 
Provides support to Onboarding and At-Risk accounts as determined by the sales team. 
Supporting the sales team in pricing, preparing quotations and estimates for contract negotiations, supporting the negotiation process. 
Prepares sales contracts/proposals based on approved proposals and ensures all external proposals are accompanied by our standard terms & conditions & credit. 
Actively engage with the operations and other departments in defining and documenting standard operating procedures for specific contracts as a part of the negotiation process. 
Finalize contracts/proposals after including any changes required by customer and ensuring all authorized signatories sign the final draft of the contract/proposal. 
Ensure all appropriate contract records (system files and hard copy) are maintained and updated and renewals are initiated well in time before the expiration of the contract/proposal. 
Handles records of sales trends with account managers to improve sales strategies. 
Compile sales reports for the Management on a pre-defined basis. 
Conducts administrative duties to assist the sales team.
Organizes conferences, gatherings, and client meetings for the organization including travel arrangement, transportation and lodging. 
Any other related duties/projects assigned from time to time to meet the business needs.

JOB SPECIFICATION COMPETENCIES: 
Influence and Self-Awareness: Understands the strengths and limitations of how this influences performance.  Build Relationships: Establishes strong working partnerships with individuals, teams and others to create opportunities and develop the organization. 
Leads Others: Models values of passion, accountability, creativity, effectiveness and resilience (P.A.C.E.R.) to build a positive workplace culture. 
Focus on Results: Promotes vision linked to organizational objectives with a strong results orientation for accountability for self and department, continuous improvement and system and resource management.

SKILLS: 
Accuracy – Ensures data presented is free from error. 
Achievement Orientation – Drive to meet or exceed a standard of excellence. 
Attention to Detail – Driven by concern for order, quality and accuracy. 
Conceptual Thinking – Applies conceptual reasoning to come up with creative ideas. 
Developing Others – Encourages professional and personal growth. 
Ensuring Accountability – Sets performance expectations and demands results. 
Planning and Organizing – Plans, coordinates and prioritizes work for self and others. 
Teamwork and Collaboration – Works cooperatively with others to achieve collective goals. 
Technological Mindset – Understands and uses modern technologies.

EDUCATION/QUALIFICATIONS & EXPERIENCE: 
Bachelor's degree in sales/marketing/supply chain solutions is advantageous. 
2+ years of logistics sales/operations experience 
Proficient in all Microsoft Office applications and CRM software. 
Excellent analytical, problem-solving, and decision-making skills. 
Exceptional leadership and management skills. 
Effective communication and negotiation skills. 
Strong business acumen. 
Detail-oriented and persuasive.