Remote Customer support Jobs in Fort McMurray, AB

In Your Role You Will

• Provide flexible and responsive support to address children, youth, family or caregiver needs.
• Oversee and manage service plan goals and objectives.
• Provide care though individual program plans while respecting choices, decisions and needs of families.
• Establish trusting relationships with families to assist them toward development of interpersonal communication skills, daily living skills, and other areas of interest.
• Accommodate and respect cultural, social and religious heritage.
• Collaborate and/or work as team with community systems (i.e. school), specialized service providers, volunteers and extended family members.
• Conduct family visits in the community and is available for evening/weekend visits and/or on standby as required.
• Prepare and submit reports as per specifications and deadlines.
• Adhere to protocols that relate to abuse and appropriately reports safety concerns.
• Advocate minimizing risks and promote opportunities to maximize and/or enhance community, family and individual support networks for individuals.
• Represent Taproot with professionalism and respect within our communities.
• Adhere to ethical/professional standards, perform all program activities in accordance with Taproot policies and procedures as well as program specific policies, Children and Family policies, accreditation and core standards
• Knowledge of Indigenous culture is beneficial.
• A detailed Family Support Worker 2 job description is available upon request

*** Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

• 2+ years’ experience working with families.
• A Diploma or Degree in Social Work, Child and Youth Care, Early Childhood Education, Social Sciences, Human Services, or a related field; or current enrollment in one of these programs.
• Other combinations of education and experience may be considered.
• Class 5 Alberta Driver’s License, appropriate insurance and clear Drivers Abstract (free of DUI, distracted driving, multiple speeding tickets)
• Reliable vehicle with backseat for transporting children in care seat (supplied)
• Computer skills - required for emailing and document preparation, as all files are electronic
• First Aid/CPR and Suicide Intervention certificates or attend employer-provided training
•Preference will be given to applicants of Indigenous ancestry who walk in the traditional ways of life and being with strong cultural ties to the community. Indigenous language skills are an asset.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Our Employees Enjoy

• Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
• Work/life balance
• Learning and career development opportunities
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
• Matching RRSP plan for eligible employees within Alberta
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program
• A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.

No telephone calls please. Only those candidates selected for an interview will be notified.

Is this the opportunity you've been looking for?