Customer service manager Jobs in Richmond Hill, ON
Last updated: 15 hours ago
Customer Service Manager
MichaelsScarborough, 11 William Kitchen Rd, Unit J4Project Manager - Customer Service
Praxair, Inc - a Linde CompanyOntario, CA- Promoted
Bilingual Customer Service Representative
Randstad CanadaNorth York, Ontario, CACustomer Service Agent
American Income Life AO - Nasir ImodagbeNorth York, ON, CACustomer Service Analyst
Jonas Club SoftwareUnionville, ON, CACustomer Service Representative
Outreach ManagementNorth York, ON, CACustomer Service Assistant
Ace Management GroupNorth York, ON, CACustomer Service Assistant
Page 1 ManagementNorth York, ON, CA- New!
Customer Service Representative
PrimericaNorth York, ON, CACustomer Service Manager
Mircom Group of CompaniesVaughan, Ontario, CanadaCustomer Service Representative
Good2Great SolutionsVaughan, ON, CA- Promoted
Customer Service - Work from Home
Spade RecruitingKing, OntarioCustomer Service Manager - Remote Position
AO Globe LifeON, CACustomer Service Manager - Remote Position
Globe Life AO National - Meaghan MaherON, CA- Promoted
Customer Service Representative
EcruitOntario, ON, CanadaCustomer Service Representative
Abstract Management GroupVaughan, ON, CACustomer Service Representative
JobCart IncMarkham, ON, CA- Promoted
Customer Service Representative
ASCA OFFICE SOLUTIONS INCVaughan, ON, CanadaCustomer Service Representative
American Income Life AO - Michaela EjifughaVaughan, ON, CACustomer Service Representative
Document Direction Limitednorth york, ON, CACustomer Service Manager
MichaelsScarborough, 11 William Kitchen Rd, Unit J430+ days ago
Salary
CA$26.00 hourly
Job type
- Part-time
Job descriptionRetail management experience preferred Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Store - TOR-SCARBOROUGH, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include : leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge / Skills / Abilities
Preferred Type of experience the job requires :
Physical Requirements
Work Environment
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
To review a comprehensive list of benefits, please visit (MIKBenefits.com)